macOS MDM Administrator

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity improve public safety and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action follow us on social media @NYCOfficeofTech and visit to learn more.

At OTI we offer great benefits and the chance to work on projects that have a meaningful impact on millions of people. Youll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as a macOS MDM Administrator reporting to the Infrastructure Management Division.
Responsibilities will include:
-Administer and manage the Omnissa Workspace ONE environment including configuration deployment and troubleshooting.
-Implement and manage policies for device management application management and security focusing on macOS.
-Provide support and troubleshooting for Workspace ONE-related issues including production support.
-Monitor and ensure compliance with corporate security policies and procedures.
-Manage security updates and ensure the Workspace ONE env. and macOS systems are up to date with latest security patches.
-Collaborate with IT team members to integrate Workspace ONE with other systems and services.
-Create and maintain documentation for system configurations processes and procedures.
-Assist with application usage and other administrative actions within Workspace ONE.
-Troubleshoot macOS-specific issues related to storage and scripting tasks.
-Handle special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn NY

TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website ( for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting or that you file for the examination when there is an open filing period. For more information regarding the civil service process please visit the DCAS website at:

*Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration.

Please go to and search for Job ID # 770629

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

TELECOMMUNICATIONS ASSOCIATE ( - 20247

Qualifications :

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone radio microwave fiber optic and cellular service) telecommunications technology electronics physics and/or planning and analysis of electronic systems and one year of satisfactory full-time experience in the performance of analytical planning operational technical and/or administrative duties in a voice telecommunications or closely-related electronics planning electronics management and/or electronics service environment; or
2. An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone radio microwave fiber optic and cellular service) telecommunications technology electronics physics and/or planning and analysis of electronic systems and two years of experience as described in 1 above; or
3. A four-year high school diploma or its educational equivalent and three years of experience as described in 1 above; or
4. A satisfactory combination of education and/or experience equivalent to 1 2 or 3 above. A college education may be substituted for experience on the basis of six months of experience as described in 1 above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in voice telecommunication (telephone radio microwave fiber optic and cellular service) telecommunications technology electronics physics and/or planning and analysis of electronic systems for a maximum of two years credit. However all candidates must have at least a four year high school diploma or its educational equivalent and one year of the experience as described in 1 above.

Special Note - Additional Requirements for Assignment Level IV

To be eligible for placement in Assignment Level IV individuals must have after meeting the minimum requirements at least two additional years of full-time experience as follows: (1) As a Telecommunications Associate (Voice)-Assignment Level I II and III working for the City of New York; or
(2) Performing analytical planning operational technical and/or administrative duties in a voice telecommunications electronics planning electronics management and/or electronics service environment one year of which must have been specialized work in a consultative or supervisory capacity.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time