Concessions Program Manager
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Job Location:
Westerville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Concessions Program Manager owns and administers the North America Concession Program and related procedures ensuring concession requests are evaluated routed approved and executed in alignment with established governance and approval authority. This role leads the end-to-end concession workflowintake investigation costing/justification approval routing execution coordination and reportingwhile partnering with Sales Finance Quality Legal and Operations to protect customer relationships and Vertivs financial and compliance posture.
Roles & Responsibilities
- Own the Concessions Program (NA): Maintain program governance standards and end-to-end operating rhythm.
- Manage intake and case control: Ensure each request is complete properly documented and tracked from submission through closure.
- Evaluate and validate requests: Investigate facts confirm eligibility/appropriateness and determine required supporting inputs from partner teams.
- Develop cost and business justification: Consolidate cost impacts (parts labor credits/refunds etc.) define recommendation and document rationale.
- Route approvals per authority levels: Drive timely review and decisioning by the correct approvers; ensure approvals are obtained before execution.
- Coordinate execution across functions: Partner with Sales Finance/Accounting Order Management Quality Legal Service/Tech Support and others to implement approved outcomes accurately.
- Escalate high-risk or high-value cases: Identify urgent/complex issues early and elevate when required to protect Vertiv and customer relationships.
- Ensure compliance and audit readiness: Maintain decision records approval evidence and required documentation to support controls and traceability.
- Report program performance: Provide routine visibility to leadership on concession cost backlog cycle time trends and key drivers.
- Drive continuous improvement: Identify recurring root causes process gaps and training needs; implement improvements to reduce cost and cycle time.
Qualifications
- Bachelors degree or equivalent combination of training and experience.
- Proven program / operations ownership experience driving cross-functional workflows approvals and execution.
- Strong written and verbal communication skills with ability to communicate effectively at all organizational levels.
- Comfortable engaging external requesters/customers for clarification and issue resolution while coordinating customer-facing decision communication through Sales governance.
- Ability to build clear cost/impact justifications and recommendations (documentation discipline audit-ready records).
- Strong prioritization organization and escalation judgement in time-sensitive / high-impact cases.
- Tool proficiency: Microsoft Office plus workflow tracking/reporting tools (e.g. Smartsheet; dashboards/metrics reporting such as Power BI).
- Metrics/KPI mindsetability to report cost cycle time/backlog health and drive continuous improvement.
- Preferred: CAPM/PMP certification and/or equivalent program management experience.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
