Engineer, Application Development and Maintenance Senior Technical Business Analyst (LRCGQ)

This role will be focused on implementing and supporting applications in the Quality and Regulatory (QRA) functional area within LRCGQ (Legal Regulatory Compliance Government and Quality) GBTS department.

Accountabilities in this role

• Responsibilities

• Provide daytoday operational support for the environmental compliance IT solution ensuring system stability timely issue resolution and continuous functionality in a Run-state environment.
• Investigate and troubleshoot defects perform rootcause analysis and accurately route issues to the appropriate shared services teams (e.g. Kafka BigQuery Apigee Looker SSO connectors).
• Serve as a primary liaison across IT teams mediating discussions clarifying roles and coordinating resolution efforts for cross-functional technical issues.
• Maintain proactive communication with SaaS vendors monitor announced updates or breaking changes and identify necessary downstream modifications to internal systems.
• Design implement and support application integrations ensuring data integrity reliability and alignment with enterprise architecture.
• Develop refine and maintain resiliency strategies including monitoring configurations alerting workflows backup processes and failover plans.
• Coordinate SaaS contract renewals confirming business intent completing renewal requirements and facilitating communication with sourcing/procurement through execution.
• Support Single Sign-On (SSO) implementation and maintenance collaborating with identity management teams to ensure secure and seamless authentication experiences.
• Document solution architecture data flows integration points and configuration updates contributing to long-term knowledge retention and audit-readiness.
• Partner with business stakeholders to understand requirements address pain points and translate functional needs into actionable technical solutions.
• Monitor system performance and usage trends identifying opportunities to improve reliability efficiency or user experience.
• Drive continuous improvement by recommending process changes automation opportunities and best practices in solution support and lifecycle management.
• Participate in meetings demos and presentations effectively communicating technical concepts to both technical teams and business leadership.

• This role will be responsible for providing functional leadership for project efforts supporting the Legal Regulatory Compliance Government and Quality (LRCGQ) functional area.

  What this role contributes to Cardinal Health

• Support the Environmental Compliance IT Solution in Run State serving as a primary point of contact for troubleshooting issues identifying root causes and coordinating resolution activities.
• Diagnose and triage defects across a complex technical ecosystem including Kafka BigQuery Apigee Looker SSO connectors and related shared services teams.
• Coordinate with crossfunctional IT teams and shared services ensuring timely resolution of incidents and alignment on technical dependencies.
• Monitor vendor communications for changes deprecations patches or upcoming enhancements; assess downstream impacts and drive required updates within the solution.
• Develop and implement resiliency failover and recovery plans to strengthen system performance and reliability.
• Submit monitor and manage ServiceNow tickets ensuring clear documentation appropriate prioritization timely follow-up and closure of incidents problems and change requests.
• Support Single Sign-On (SSO) integrations and enhancements collaborating with identity and access management teams as needed.
• Maintain strong relationships with SaaS vendors ensuring clear communication around issues escalations and solution roadmaps.
• Manage and document configuration updates workflows and integration points ensuring traceability and alignment with technical and compliance standards.
• Support integration design and ongoing enhancements for SaaS applications interacting with the environmental compliance ecosystem.
• Act as a liaison between business stakeholders and technical teams translating functional needs into scalable technical solutions.
• Continuously improve solution stability and user experience leveraging insights from defect trends and business feedback.
• Contribute to process improvements knowledge articles and best operational practices across the support space.

Qualifications:

Required

• Bachelors degree in Information Technology Computer Science Engineering or related field or equivalent practical experience.
• 5 years of experience as an IT Business Analyst in a corporate environment
• Strong IT background with the ability to quickly understand the relationships among systems data flows and integration points.
• Experience mediating across different IT teams leveraging knowledge of organizational roles problem ownership and escalation pathways.
• Demonstrated ability to design implement and support integrations for SaaS solutions across multiple enterprise applications.
• Strong analytical troubleshooting and critical thinking skills; able to isolate defects to the correct technical team or integration layer.
• Excellent verbal and written communication skills including the ability to present complex technical concepts in clear concise language for leadership and nontechnical stakeholders.
• Proficiency with Microsoft Office tools (Excel Word PowerPoint) and diagramming tools such as Lucidchart Visio or similar.
• Ability to work independently with minimal guidance while proactively driving tasks to completion.
• Selfmotivated with a commitment to continuous learning staying current with new tools technologies and best practices in integration and cloud solutions.

Preferred:

• Experience working with (not required to be an expert in):
  • Kafka (event streaming)
  • Google BigQuery (data warehousing)
  • Apigee (API management)
  • Looker (data visualization)
  • Single Sign-On / OAuth / SAML
• Familiarity with supporting SaaS products in a pharmaceutical or regulated industry.
• Understanding of environmental compliance processes or data flows (nice-to-have).
• Experience with vendor management and/or evaluating vendor-driven changes for system impact.
• Knowledge of resiliency design including monitoring alerting and incident recovery strategies.
• Experience in IT solution ownership systems analysis or application support roles.

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts principles and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives.
• Practice Agile and DevSecOps methods in a geographically dispersed team.
• Completes work independently; receives general guidance on new projects.
• Organizational skills that enable one to work on several tasks simultaneously providing management with appropriate insight into the workload and priorities.
• Work reviewed for purpose of meeting objectives.

Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.

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