Floor Lead London

London - UK

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

OVERVIEW:

As a Floor Lead you support the daily running of the store by leading from the shop floor driving service standards and creating a positive energetic environment for both customers and your team. You play a key part in operations - from morning huddles to daily setup stock flow and standards and confidently act as keyholder sometimes as the sole manager on duty. You lead through example bringing our values to life with every interaction.

WHAT YOULL BE DOING:

Leading from the shop floor to deliver warm human bestinclass service supporting fittings product advice and full outfit builds.
Protecting the customer journey by resolving issues quickly professionally and with care.
Running daily huddles and keep communication clear across the sales floor and operations team ensuring everyone understands targets and priorities
Providing onthejob coaching model great service and standards and step up as the onduty leader when required.
Driving confident thoughtful sellingsupporting upsell/crosssell championing membership signups and helping the team spot genuine valueadding opportunities.
Maintaining high shopfloor standards ensuring VM cleanliness fitting room flow and operational checks (including cash and H&S) are completed accurately.
Acting as a calm problemsolver confidently handling escalations keyholder duties and solemanageronduty moments with good judgment.
Staying adaptable by flexing between sales floor leadership and backofhouse tasks prioritising effectively during peak trade delivery flows and product movements.

WHAT YOULL NEED:

Essential Criteria:

Demonstrated customerservice excellence delivering warm human and memorable experiences in a fastpaced retail environment.

Confidence multitasking across stock management visual presentation BOH organisation and consistent shopfloor execution.

A strong sales mindset with the ability to identify customer needs recommend products and provide genuine valueadding solutions.

Positive energetic and valuesdriven with a passion for community wellness and fitness.

Effective and clear communication skills collaborating naturally with colleagues and supporting a positive team dynamic.

Agility openness to feedback and a commitment to continuous learning and improvement.

Ability to approach every interaction with grounded confidence honesty and a humanfirst attitude.

Experience in a retail leadership capacity (e.g. Floor Lead Key Holder) with proven coaching ability retail store experience (front or back of house) keyholder capability

valid Right to Work in the UK.

CLOSING DATE:

Friday 13th March 2026 @ 12:00am

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. Were an equal opportunities employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email .

ABOUT US.

Were here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So we give people the tools they need to reach further go faster be stronger. We celebrate those who show up for themselves to be their physical or mental best whatever that means for them. Its what we want for our community and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious and were looking for people who want to join us for the ride our growth will be your growth.

THE PERKS.

Standard benefits include:

Performance-based Bonus opportunity
Funded Healthcare benefit
25 days holiday & Bank Holidays
Contributory Employer pension scheme
Flexible benefits programme including dental insurance cycle to work tech scheme
Gymshark Employee Discount & long service awards
Access to High Street cashback and discounts
Financial Physical and Mental Wellbeing Support
Enhanced Family Leave package
Funded multi-site fitness membership
Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

OVERVIEW:As a Floor Lead you support the daily running of the store by leading from the shop floor driving service standards and creating a positive energetic environment for both customers and your team. You play a key part in operations - from morning huddles to daily setup stock flow and standard...