Customer Service Administrator
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Job Location:
Decatur, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Salary Range: $64893 - $104479 Salary Grade: 21 FLSA: Exempt
Purpose of Classification:
The purpose of this classification is to plan organize and supervise personnel in the provision of customer service functions to resolve problems and complaints in assigned department.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar related or a logical assignment for this classification. Other duties may be required and assigned.
Supervises directs and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations policies and procedures; and oversees employee disciplinary action and other employees issues.
Resolves both internal and external customer service issues; reviews and resolves all customer complaints submitted online from Dispatch the CEO Office Directors Office Assistant Director and Commissioners Offices; and resolves internal complaints concerning customer service dispatch billing and data entry.
Performs claims investigation and management.
Develops short-term and long-range plans for the department.
Minimum Qualifications:
Bachelors degree in Business/Public Administration or a related field required; five years of experience in customer service which includes one year at the supervisory level; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job.
Specific License or Certification Required: Must possess and maintain a valid Georgia drivers license.
Required Experience:
Unclear Seniority
Key Skills
About Company
At DeKalb County Government, we enable career success by providing opportunities to thrive! Our culture is rooted in principles of collaboration, teamwork, and achievements. We foster a diversified and inclusive workforce, embracing a shared set of core values based on character, comp ... View more
