Customer Service Administrator
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Job Location:
Decatur, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Salary Range: $64893 - $104479 Salary Grade: 21 FLSA: Exempt
Purpose of Classification:
The purpose of this classification is to plan organize and supervise personnel in the provision of customer service functions to resolve problems and complaints in assigned department.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar related or a logical assignment for this classification. Other duties may be required and assigned.
Supervises directs and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations policies and procedures; and oversees employee disciplinary action and other employees issues.
Resolves both internal and external customer service issues; reviews and resolves all customer complaints submitted online from Dispatch the CEO Office Directors Office Assistant Director and Commissioners Offices; and resolves internal complaints concerning customer service dispatch billing and data entry.
Performs claims investigation and management.
Develops short-term and long-range plans for the department.
Minimum Qualifications:
Bachelors degree in Business/Public Administration or a related field required; five years of experience in customer service which includes one year at the supervisory level; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job.
Specific License or Certification Required: Must possess and maintain a valid Georgia drivers license.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At DeKalb County Government, we enable career success by providing opportunities to thrive! Our culture is rooted in principles of collaboration, teamwork, and achievements. We foster a diversified and inclusive workforce, embracing a shared set of core values based on character, comp ... View more
