Technical Support Engineer

Maidenhead - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Exabeamis a global cybersecurity leader delivering AI-driven security operations acrosson-premiseand cloud-native platforms. We are seeking a mid-level Technical Support Engineer (TSE) with 13 years of technical support experience to help customers successfully operateExabeamscutting-edgesecurity solutions.

In this customer-facing role you will provide hands-on technical troubleshooting own support cases from intake to resolution and collaborate with senior engineers and Engineering/Product teams to resolve complex issues. This role offers strong opportunities to build technical depth expand responsibility and grow your career within a global Supportorganisation.

Responsibilities

Provide technical troubleshooting and resolution for customer issues acrossExabeamson-premiseand cloud-native security platforms
Own support cases end-to-end including investigation documentation customer communication and follow-through toresolution.
Analyze logs configurations and system behaviourtoidentifyroot causes and recommend solutions or workarounds.
Communicate clearly and professionally with customers providing timelyupdates and managing expectations.
Escalate issues appropriately to senior engineers or Engineering teams with clear summaries and supporting evidence.
Contribute to internal knowledge bases and documentation to improve team efficiency and consistency.

Career Growth & Development

AtExabeam we actively encourage growth and skill development. As a Technical Support Engineeryoullgain hands-on experience supporting modern security platforms learn from experienced engineers and subject-matter experts and have opportunities to progress and broaden your impact within the supportorganisationas your skills confidence and experience grow.

Requirements

13 years experience in a Technical Support Helpdesk NOC or Customer Support Engineering role supporting enterprise software.
Strong troubleshooting fundamentals and a structured methodical approach to problem-solving.
Good written and verbal communication skills with the ability to explain technical issues clearly.
Ability to manage multiple cases and priorities in a ticket-based support environment.
Willingness to learn and support both on-premise and cloud-native architectures.

Preferred Qualifications

Exposure to security platforms (SIEM UEBA SOAR) or adjacent areas such as logging monitoring or observability.
Familiarity with Linux or Windows fundamentals networking basics and log analysis.
Experience contributing to knowledge articles runbooks or internal documentation.

Location & Work Model

Hybrid (UK) a combination of remote work and onsite collaboration at our Maidenhead area office.

Required Experience:

DescriptionExabeamis a global cybersecurity leader delivering AI-driven security operations acrosson-premiseand cloud-native platforms. We are seeking a mid-level Technical Support Engineer (TSE) with 13 years of technical support experience to help customers successfully operateExabeamscutting-edge...