Senior Business Analyst Customer Migration
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Make an impact on our Customer Migration Program of Work within UNITE!
Whats the role
This Senior Business Analyst role will support the Customer Migration Program of Work by facilitating large system migration helping move products processes and customer data from legacy systems to a new platform.
UNITE is Westpacs transformation initiate focused on making our processes systems and tech simpler in order to deliver a better experience for our customers our people and reduce risk! The Customer Migration Program of Work is a critical part of this transformation initiative.
*You must have experience in Customer Origination and Servicing Product Origination and Ideally Customer Migration.
*This is NOT a general BA or a technical data migration role.
Responsibilities and Accountabilities include:
- Partnering with business stakeholders and program leadership to ensure seamless migration of products processes and data from legacy systems to the new platform.
- Bridge business needs and technical solutions ensuring the migration delivers operational efficiency compliance and an improved customer experience.
- Elicit document and validate business requirements for migration activities including customer data product portfolios workflows etc.
- Map current-state (AS-IS) processes and design future-state (TO-BE) processes aligned with the new core banking system.
- Identify gaps dependencies and potential risks in migration plans.
- Act as a liaison between business stakeholders and technology teams ensuring alignment on requirements and delivery outcomes.
- Support user acceptance testing (UAT) data validation cycles and defect triage.
What do I need
- Extensive experience as a Senior Business Analyst within the Banking Industry or Financial Sector (10 plus years)
- Experience with Customer Origination and Servicing
- Experience with Product Origination
- Ideally experience with Customer Migration Customer to Account Relationships and Authority Migration
- High level of stakeholder management skills as this program of work will cross over many business areas.
Additional skills and experience required include:
- Solid understanding of data migration validation and reconciliation processes
- Skilled in data analysis data management and governance
- Experience in requirement gathering process modelling and gap analysis
- Experience working in agile/ waterfall hybrid environments within large scale programs
- Strong knowledge of banking products (e.g. customers accounts transactions deposits loans payments treasury)
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button.
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
#UNITEprogram
Required Experience:
Senior IC
Key Skills
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
