Associate Software Implementation Manager

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About SoftPro
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh North Carolina.

Why Join SoftPro
We believe in taking care of our people and fostering a culture of excellence. Heres what we offer:
Comprehensive Benefits: Medical dental vision disability and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation holidays and parental leave
Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journalan honor weve earned 13 times since 2012!

If these values resonate with you wed love to have you on our team!

What are we looking for
SoftPro is seeking an Associate Software Implementation Managerin our Raleigh NC office in a hybrid role This position can also be remote for the candidate with the appropriate skills/experience. The primary role of this position is to enhance our new or prospective customers experience with our SoftPro Suite of products that include Select Standard and Enterprise.

What will I do as an Associate Implementation Manager at SoftPro

Establish initial contact with new customers to give an overview of the implementation process and to evaluate installation setup training custom document and report requirements as well as ancillary products and services
You will be responsible for the configuration customization and setup of our software applications for the new customers you are assigned to manage
Provide program walk-throughs
Create and maintain detailed records and project plans of customer discussions and decisions made throughout the implementation process
Provide complete overviews of the configuration and customizations to our trainers prior to your customer being trained
Provide amazing customer service and immediate attention to your customer requests
Hold weekly discovery calls with each of your customers in order to assist with best practices and provide the necessary guidance for a successful deployment
Other duties as assigned

What will I need to be successful as an Associate Implementation Manager at SoftPro

4 years experience in the real estate industry specifically escrow/closing experience
Exceptional attention to detail and organizational skills
Excellent communication skills and strong teamwork
Highly motivated with a sense of urgency
SoftPro software experience preferred (Select and/or Standard or Enterprise)
Ability to handle multiple projects and priorities simultaneously
Prior project management experience
Up to 25% US travel required

Why Youll Love Working Here

Be part of a supportive fun team that values innovation and collaboration.
Enjoy opportunities for professional growth and continuous learning.
Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact
Join a team that values innovation collaboration and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Join Us and Live Our Core Values
At SoftPro our success is built on the principles we live every day:

Deliver AMAZING Customer Service
Be an AWESOME Teammate
Adopt a Sense of Urgency
Innovate to be Efficient
Produce Quality Work
Take Initiative
Go the Extra Mile

Equal Opportunity Employer
FNF its affiliates and subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.

Required Experience:

Manager

About SoftProSoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in res...

Establish initial contact with new customers to give an overview of the implementation process and to evaluate installation setup training custom document and report requirements as well as ancillary products and services
You will be responsible for the configuration customization and setup of our software applications for the new customers you are assigned to manage
Provide program walk-throughs
Create and maintain detailed records and project plans of customer discussions and decisions made throughout the implementation process
Provide complete overviews of the configuration and customizations to our trainers prior to your customer being trained
Provide amazing customer service and immediate attention to your customer requests
Hold weekly discovery calls with each of your customers in order to assist with best practices and provide the necessary guidance for a successful deployment
Other duties as assigned

What will I need to be successful as an Associate Implementation Manager at SoftPro

4 years experience in the real estate industry specifically escrow/closing experience
Exceptional attention to detail and organizational skills
Excellent communication skills and strong teamwork
Highly motivated with a sense of urgency
SoftPro software experience preferred (Select and/or Standard or Enterprise)
Ability to handle multiple projects and priorities simultaneously
Prior project management experience
Up to 25% US travel required

Why Youll Love Working Here

Be part of a supportive fun team that values innovation and collaboration.
Enjoy opportunities for professional growth and continuous learning.
Make a real difference by helping customers succeed with tools that power the real estate industry.