Quality Assurance Manager

Company Introduction

Arrow Machine and Fabrication Off-Road division serves OEM customers in the rail material handling mining heavy truck agriculture and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design quality craftsmanship and exceptional customer service.

Compensation Range: $102000 up to $120000 annually

Position Summary:

Reporting to the General Manager the incumbent will be responsible for developing implementing and managing quality control systems to ensure that products and processes meet or exceed established standards. This role oversees the quality assurance team works closely with production and operations teams and drives continuous improvement initiatives to maintain high-quality outputs and compliance with industry regulations.

Primary Responsibilities:

• Responsible for directing and planning all Quality functions.
• Promote a Quality First culture across all departments.
• Provide technical support to the plant personnel as it relates to quality.
• Responsible for overall department outputs staffing and developing the technical competency of the department and product lines.
• Ensure compliance with industry standards safety regulations and customer specifications.
• Prepare maintain and update quality documentation including policies procedures and work instructions.
• Manage certifications quality audits and liaise with external auditors or regulatory bodies.
• Maintain a dashboard of metrics that will track and demonstrate key performance drivers and accurately demonstrate customer service levels.
• Review and stamp engineering packages as necessary.
• Initiate/monitor engineering project status and balance department resources to overachieve on deliverables.
• Develop/introduce a Quality Improvement roadmap for the Division and help to lead the change.
• Develop/ lead team- based Quality Problem Solving training to help drive continuous improvement.
• Facilitate process improvement projects to reduce waste costs and lead times.
• Work with Scheduling the Operations to develop and implement short-term and long -term plans and strategies based on project needs.
• Development generation and analysis for key operational KPIs as it relates to engineering function and Quality performance.
• Cooperative effort with purchasing and production groups to develop the supply chain as required to establish optimum component and service supply.
• Address and resolve customer complaints ensuring root causes are identified and corrective actions are implemented.
• Compliance with all company ISO 9001 and government procedures and guidelines.

Health and Safety Responsibilities:

• Ensure a safe workplace and assign safe work
• Instruct inform and supervise workers to protect their health and safety
• Ensure proper policies and procedures are put in place for employee safety
• Follow and reinforce the policies and procedures put in place for employee safety
• Ensure that any equipment protective device or clothing required by the task is used or worn properly by the worker.
• Ensure training is provided to employees on the hazards of tasks and ensure precautions are taken.
• Report and act on any unsafe conditions and potential hazards that may be presented by employees or are seen while working.
• Adhere to the OSHA.

Educational Requirements:

• Bachelors degree in quality management Engineering Manufacturing or related field.
• Certification such asSix Sigma (Green Belt/Black Belt) ISO Lead Auditoror similar preferred.

Required Skill & Expertise:

• 5 years of experience in a quality management role within a metal fabrication and machining environment.
• Advanced knowledge of metallurgy and welding techniques
• Proven Experience implementing and managing QMS frameworks like ISO 9001 ISO 14001 or IAFT 16949
• Strong understanding of quality tools and methodologies (e.g. FMEA Root Cause Analysis SPC CAPA).
• Proficiency in statistical analysis software and quality management tools.
• Excellent leadership and team management skills.
• Strong analytical problem-solving and decision-making abilities.
• Effective communication and interpersonal skills to interact with internal teams customers and suppliers.
• Attention to detail and commitment to excellence.
• Ability to lead cross-functional teams to resolve quality issues.
• Proactive and results-driven mindset to achieve continuous improvements
• Knowledge of regulatory standards and industry-specific quality requirements.

Equipment/Tools/Technology Used:

• Strong understanding of quality tools and methodologies (e.g. FMEA Root Cause Analysis SPC CAPA)
• Proficiency in statistical analysis software and quality management tools.
• Microsoft Office: Word Excel PowerPoint
• ERP

Physical Demands

• Standard office and manufacturing environment.
• Involves occasional travel to suppliers customers or external audit sites
• Ability to work under pressure and meet deadlines in a dynamic environment

What we offer- Your Benefits Package

At Arrow were proud to offer a benefits package that supports your health finance and future.

Health & Wellness

• Health dental and vision coverage from day one!
• Virtual healthcare with Lumino Health
• Employee and Family Assistance Program (Homewood Health)
• Fitness membership discount
• Work Boot and prescription safety glasses program

Financial Benefits

• RRSP Match Program
• Life and travel insurance for you and your family
• Shift Premiums for afternoon shifts
• Profit Sharing

Time off & Culture

• 15 Vacation days to start
• Regular company events and team activities
• Supportive inclusive workplace culture

Career Growth

• Tuition reimbursement for job-related education and training

Arrow is committed to diversity and inclusion and we thank all applicants in advance. Accommodations are available at all stages of the recruitment process in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Disclaimer: Please do not respond to any job invitations or communication that does not come from our official email address: Any other contact should be considered unauthorized.

Required Experience:

Manager