Associate Product Manager, Billing
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.
Were looking for an Associate Product Manager to help define and improve how our 100K selfservice customers purchase upgrade and expand on Klaviyo. Youll learn to balance product strategy and hands-on execution working closely with Customer Success Engineering Finance IT Pricing Strategy RevOps and Sales to ship changes that make it easier for customers to buy and realize value.
What Youll Do:
- Support innovation in monetization capabilities
- Contribute to explorations of new pricing models and customer experiences including experiments with new technologies (e.g. AI agents).
- Help validate ideas through customer interviews data analysis and lightweight experiments.
- Collaborate crossfunctionally to make changes real
- Work with Engineering Finance RevOps and GTM to translate requirements into clear tickets acceptance criteria and launch plans.
- Assist in ensuring billing and pricing changes are accurate compliant and operationally scalable.
- Turn customer and stakeholder input into clear requirements
- Gather and organize feedback from Customer Success Sales Pricing Strategy and other PMs.
- Help prioritize requirements and tradeoffs turning them into wellstructured specs and project plans with guidance from senior PMs.
- Build a deep understanding of our customers and market
- Learn our customer segments their needs pain points and preferences in the purchase journey.
- Contribute to basic market and competitive research to keep the team informed on industry trends in SaaS billing and monetization.
Who You Are:
- 3 years of product management experience ideally in billing
- Analytical and data-driven with a proven ability to define KPIs and drive measurable outcomes
- Passionate about leveraging AI and automation to remove friction and anticipate customer needs.
- Youve already experimented with AI in work or personal projects and youre excited to dive in and learn fast. Youre hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.
- Exceptional communicator and collaborator across technical design and strategic domains.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.
Please see the independent bias audit report covering our use of Covey here
Required Experience:
IC
Key Skills
About Company
Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents.
