Sr Manager, Billing Product Management
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Manager Product Management - Monetization & Billing
Boston MA
Were looking for a Manager Product Management to lead the vision strategy and execution of Klaviyos monetization and billing platform with a single goal: make self-service purchasing and invoicing so simple customers barely notice it happens.
Youll own the end-to-end customer purchase and upgrade experience ensuring its frictionless easy to understand and built to scale.
This role is equal parts product strategy and product execution. Youll work closely with Customer Success Engineering Finance IT Pricing Strategy and Sales to serve the needs of our 100K self-service customers.
What Youll Do
- Drive innovation in monetization capabilities by enabling new pricing models and new customer experience with new technologies (e.g. AI Agents).
- Own the customer self-service purchase experience: designing intuitive self-serve checkout experiences that maximize conversion and minimize friction.
- Collaborate cross-functionally with Engineering Finance RevOps and GTM to ensure accuracy compliance and operational efficiency.
- Collaborate with cross-functional teams across Engineering Finance IT Pricing Strategy and Klaivyo Product teams to gather and prioritize requirements translating them into scalable solutions that deliver exceptional user experiences.
- Understand our customers needs pain points and preferences. Use market research and analysis to stay ahead of industry trends.
- Know the score and score more: Develop key metrics to track and identify improvements within the customer purchase journey. Use the insights to proactively identify and implement improvements.
Who You Are
- 7 years of product management experience including 3 leading billing payments or monetization systems in SaaS or fintech.
- Analytical and data-driven with a proven ability to define KPIs and drive measurable outcomes.
- Hands-on Stripe expertise
- Strong record of designing customer-first purchase and upgrade experiences.
- Strategic thinker who is also willing to roll up their sleeves and get their hands dirty
- Passionate about leveraging AI and automation to remove friction and anticipate customer needs.
- Youve already experimented with AI in work or personal projects and youre excited to dive in and learn fast. Youre hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.
- Exceptional communicator and collaborator across technical design and strategic domains.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.
Please see the independent bias audit report covering our use of Covey here
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- Athenahealth
- ICD-10
- Management Experience
- Medical Coding
- ICD-9
- Medical Billing
- Budget management
- CPT Coding
- Leadership Experience
- Medicare
- Supervising Experience
About Company
Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents.
