Open Jobs Customer Insights Executive

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Since its inception in 1969 in Limoges France and as part of the LVMH Group since 1997 Sephora has been disrupting the prestige beauty retail industry. Today Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56000 employees in 35 countries we connect customers and beauty brands within the worlds most passionate beauty community. With a curation of nearly 500 brands and our own label Sephora Collection we offer the most unique and diverse range of products: fragrances makeup hair care skincare... and much more.

The Opportunity

We have an exciting opportunity for a Customer Insights Executive to join SEPHORA and help deepen our understanding of what truly matters to our customers. Working closely with the Senior CRM & Customer Insights Manager youll turn complex data into meaningful stories that help shape our retention strategies and strengthen our customercentric approach across the business.

If youre someone who loves exploring data uncovering patterns and bringing clarity to customer behaviour this is a fantastic chance to grow your insights career within a dynamic fastpaced environment.

What youll be doing

You will support the endtoend insights process including:

• Analysing customer behaviour across the full lifecycle to identify trends opportunities and key drivers of engagement retention and loyalty.
• Building and evolving customer segmentation to support more personalised and relevant marketing strategies.
• Monitoring the performance of retention initiatives against KPIs and contributing to regular performance reviews.
• Creating dashboards reports and presentations to clearly communicate performance and insight recommendations to stakeholders across the business.
• Assisting in gathering cleaning and organising data from multiple sources to ensure accuracy and consistency.
• Conducting adhoc research and analysis to support brand marketing and customer experience queries.

What youll bring

Youll be an analytical curious and commercially minded individual with a genuine interest in understanding customer behaviour. Youll thrive in a busy collaborative environment where accuracy clarity and insight make a real impact. You will also be able to demonstrate:

• Previous experience in a customer insights analytics or datafocused role.
• A strong customerfirst mindset with the ability to translate data into actionable recommendations.
• Proficiency in data tools - Excel is essential; familiarity with Power BI Looker Studio or GA4 is a bonus.
• Strong attention to detail and a commitment to producing accurate highquality analysis.
• Confident communication and presentation skills able to convey findings clearly to both technical and nontechnical stakeholders.
• A proactive motivated approach with the desire to continuously learn and grow.

While at Sephora youll find

• Community in which authenticity is embraced and the strength of our differences fuels our collective spirit
• Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead
• Work that brings fulfilment from delighting clients every day to inspiring our industry at large every action makes a difference

Join us and belong to something beautiful.

At Sephora we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.