Production support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- A hybrid developer-tester-operator who is passionate about code quality stability and customer satisfaction.
- Monitor the support mailbox continuously 24/7/365 (based on shift allocation).
- Manage support tickets (Jira / ServiceNow) and provide L1/L2 assistance ensuring adherence to SLAs for support issues.
- Support client production environments by monitoring logs and responding to alerts.
- Conduct root cause analysis and collaborate with development and DevOps teams to implement long-term solutions.
- Strong communicators capable of interfacing with QA developers operations and business users.
- Able to debug and resolve critical incidents under pressure while implementing proactive solutions to prevent recurrence.
- Assist in data setup test environments and replicating complex user issues.
- Maintain standard operating procedures (SOPs) runbooks and support guides.
- Knowledge in the payment domain and APIs is beneficial.
- Familiarity with cloud systems is also advantageous.
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
