Customer Resolution Officer

• Are you passionate about delivering excellent customer service
• Join the City of Coffs Harbour and contribute to serving the community!
• Work alongside a friendly supportive and passionate team.

About the role

The Customer Resolution Officer role involves delivering exceptional customer service collaborating with various City departments and maintaining accurate information. The ideal candidate should excel in problem-solving be dedicated to fostering a positive and supportive team environment possess a keen eye for detail and be committed to upholding corporate values.

Please refer to the Position Description for a more detailed understanding of the role.

About You

You feel confident in frontline roles being able to communicate clearly and using effective problemsolving skills to resolve issues and manage conflict professionally. You understand local government services and how they support the community. You are proficient in Microsoft Office work well within team and are committed to providing positive professional and solutionfocused outcomes. You may hold a Certificate IV in Business Administration or similar qualification or have experience delivering excellent customer service across a wide range of inquiries

Whats on offer

• Competitive Salary around $72134.07 depending on your capabilities and experience 12% superannuation.
• Permanent Full Time 35 hours per week.
• Flex time flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the Citys opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSWs most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from General Manager Murray Muz Wood on why a career at the City of Coffs Harbour - might be for you.

Want to chat

Please reach out to Adam Popov Team Leader Customer Experience on or via phoneto discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process please reach out to our Talent Acquisition Team via email at

Want to apply

The application process and further details including the Position Description can be found below.

Applications are to be submitted by 9pm (AEST NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds regardless of race religion nationality gender sexual orientation age veteran or disability status.