Policy Administration Team Lead

WHO WE ARE

At Orion180 we dont just stand out for what we do we shine because of how we do it. By integrating cutting-edge proprietary technology innovative solutions and compassion for serving our customers we are redefining the insurance experience. Our vision is to be the global premier provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology unparalleled customer service and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Floridas stunning Space Coast in Melbourne offers an exceptional quality of life with affordable housing excellent transportation and close proximity to major cities like Orlando Tampa and Miami. Our Irving Texas location places us in a dynamic center of culture business and entertainment keeping us deeply connected to innovation and growth.

POLICY ADMINISTRATION SPECIALIST TEAM LEAD

The Policy Administration (PA) Team is responsible for supporting the full policy lifecycle by managing coverage updates endorsements inspections and customer service functions. This team member ensures accuracy and compliance with state-specific guidelines and company standards while providing excellent customer service to agents and policyholders. As Team Lead you will be responsible for training supervising and tracking staff performance while continuing to help with PA work.

WHAT YOULL DO:

Team Leadership & Coaching:Supervise mentor and support a team of Policy Administration Specialists monitor daily performance provide real-time feedback and conduct regular 1:1 meetings assist with onboarding and training new team members act as a point of escalation for complex customer issues promote professionalism and a positive team culture and encourage collaboration lead with a solution-oriented mindset.

Reporting and Continuous Improvement: Track team metrics and report performance trends provide input on process improvements and help implement best practices contribute to the development of knowledge base content and customer self-service tools.

Continue to Provide Exceptional Customer Experiences:Support and empower agents and policyholders research solutions maintain privacy and security apply multiple underwriting guides and manuals effectively make decisions on insurance risks based on completed inspections handle acceptable risks through our system and prepare necessary documents for those that are not manage emails and phone calls from agents and policyholders with professionalism.

WHAT WERE LOOKING FOR:

• Education:High school diploma or GED required; must be at least 18 years old.
• Experience:At least one year of employment in personal lines insurance. Prior supervisory experience. Demonstrable experience in training coaching and skill-building.
• Licensing:Valid Property and Casualty License.
• Skills:Strong knowledge in technology; excellent attention to detail multi-tasking and customer service skills. Strong communication skills analytical thinking and decision-making abilities.
• Technical Proficiency:Proficient in Microsoft Office software. Understanding of KPI metric tools. Prior use of insurance databases.
• Personal Attributes:Professional demeanor and the ability to build positive relationships with team members policyholders and agents. Reliable and punctual with excellent attendance. Self-motivated with a strong desire for continuous learning and growth.

PHYSICAL DEMANDS:

• Regularly required to sit stand and walk including the use of stairs.
• Ability to communicate with others lift light objects (<25 lbs.) and use standard office equipment.
• Occasionally required to bend twist or stoop to open/close cabinets or reach for files.

WHATS IN IT FOR YOU:

• Dynamic Environment:Thrive in a fast-paced collaborative and results-driven office where your contributions make a real impact.
• Career Growth:Opportunities for professional development and advancement within a supportive company culture. We believe in nurturing talent and providing the tools you need to succeed.

If you need special assistance or an accommodation to apply for a posted position contact our Human Resources department at .

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.