Head of On-Demand Delivery

Join Our Mission at Takealot Fulfilment Solutions We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30 million orders annually empowering businesses and driving economic growth.

Who Were Looking For:

Innovative ambitious individuals ready to shape the future of e-commerce logistics. At TFS Uniquely You meets Powerfully Us where your individuality strengthens our collective mission.

This position reports to the Head of Outbound Logistics Operations

Your responsibilities can include:(MrD Food & FNB)

• Responsible for delivery of SLA targets through professional account management andexcellent commercial and budgetary control with regards to On-demand customers
• Responsible for conceptualizing strategic logistics projects and solutions relating to OnDemand deliveries
• Develop manage and upskill departmental support staff for scaling execution
• Maintain and/or improve external account profitability pertaining to delivery servicesprovided by Takealot
• Ensure that suitable annual budgets are completed that provide for the necessary resourcesto meet business objectives
• Ensure departmental expenses are managed in line with approved budgets.
• Manage productivity of compliance teams to ensure on-time delivering of businessrequirements and upholding of performance standards
• Create support systems in operations to regularly monitor both national and regionalperformance metrics for On Demand Deliveries
• Ensure that adequate weekly and monthly engagements are established to communicate onSLA Performance for On demand customers
• Assist and coordinate the compliance systems and operations teams to ensure appropriatefocus and resource allocation
• Analyse data from various sources to determine trends and areas of optimization in driverperformance branch performance and system logic to drive delivery efficiency
• Investigate causes of SLA performance failures through data analysis and on-site inspectionsif required
• Work with Technical Programme Managers to convert business requirements into systemchange requests thereby informing Product Roadmaps accordingly
• Work with Compliance teams to revise or set up appropriate SOPs amidst changing businessprocesses within on-demand delivery
• Project manage and communicate execution of new system or SOP changes into thebusiness and operations environment
• Research and compile proposals backed by data on required changes. Assess and presentfindings to businesses and stakeholders
• Lead negotiations with stakeholders on commercial and contractual terms to mitigate risk(reputational and financial) on behalf of TFS
• Add value to customer service by managing on-demand complaints and service standards
• Engage with various stakeholders like Customer Services Legal Operations Product andEngineering on relevant initiatives to ensure that on-demand business objectives are
  supported.

Qualifications and experience:

• Bachelors degree required
• Post-graduate degree advantageous
• inimum 7 years work experience
  o Minimum 5 years experience in managing customers at a senior level
  o Minimum 5 years managing teams clients and employees
  o Minimum 3 years in P&L responsible senior management role
• Proven track record of success in delivering against targets
• Experience in managing customers at a senior level
• Experience in a Retail Multi-User environment
• Sound operational background
• Change management experience

Attributes required :

• Analytical Thinker
• Strong statistical knowledge
• Ability to identify trends in data
• Ability to work in a Tech environment
• Ability to deal with people from various levels
• Strong business acumen
• Self-motivated self-monitoring & self-disciplined
• Pro-active takes own initiative
• Adaptable to change
• Able to prioritise and work under pressure
• Very organized and professional at all times
• Attention to detail
• Assertive
• Dynamic & energetic
• Excellent Communication Skills
• Building and maintaining relationships
• Conceptual thinking
• Influencing
• Learning agility & adaptability
• Relevant tertiary qualification advantageous
• High degree of personal motivation and resilience

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.

More than just a job we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable scalable solutions that make a difference across South Africas e-commerce landscape.