Adult Residential Services Team Leader

Job Description: Adult Residential Services Team Leader

At Avalon housing is a human right. Our mission is to build healthy safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services such as case management. We dont just help people find housing we help people stay and thrive in their homes.

If you are passionate about creating more diverse inclusive and equitable communities where all people are welcome Avalon may be a good fit for you.

Using a Housing First approach Avalon Services staff provide outreach intensive case management and housing support services to Avalon tenants and clients. The individuals we serve face many challenges including mental illness substance use disorders and/or chronic medical conditions in addition to chronic homelessness.

The Adult Residential Services Team Leader will oversee the supportive housing services provided at two 24-7 residential sites one 6-unit property that is owned by Avalon and another 106 unit property that is owned and operated by the Ann Arbor Housing Commission.

The Adult Residential Team Lead supervises an interdisciplinary team that includes the Miller Manor and Ashley Support Coordinators a Peer Support Specialist a Community Builder and a Home Health Aide.

The team works alongside a team of Residential Support Specialists (RSS) who provide 24/7 front line support including front door and guest monitoring resource navigation and crisis intervention as needed. RSS staff are supervised by the RSS Program Manager. The Adult Residential Services Team Leader will collaborate closely with Avalons RSS Program Manager to ensure continuity and support of 24-7 services.

In addition to a competitive salary here are some of the key benefits that Avalon staff receive:

Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!

Medical Benefits: Full-time employees can select from three medical insurance plans including coverage options for you and your family. Plus Avalon covers dental and vision insurance-with no per-payroll premium contribution!!

Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.

403(b) Retirement Plan: Avalon sponsors a 403(b) retirement plan through Vanguard available to all employees.

Core Responsibilities include:

• Overseeing programs at multiple physical sites
• Oversee collaboration of contractual partnership with Community Mental Health (CMH)
• Clinical supervision and support to direct reports; provide leadership for ongoing operations of the team
• Provide ongoing staff training and oversight to ensure quality of service for our clients
• Uphold Council of Accreditation (COA) service standards
• Supervise staff/intern on the following key services:
• Ongoing active outreach to tenants/clients
• Comprehensive tenant assessments and action plans to achieve goals
• Ongoing case management for clients including maintenance of clinical records and progress notes
• Collaboration with Property Management to coordinate eviction prevention efforts
• Oversee crisis intervention as needed
• Build community and peer support among tenants including participation in community programming activities

Supplemental Job Duties:

• Attend staff meetings retreats and professional training sessions
• Participate in on-call rotation as necessary

Required Qualifications

• Experience managing a team of staff
• Bachelors required; MSW or relevant Masters degree in a social or behavioral science or relevant field preferred

• Two years experience working with people who are homeless people with mental illness chronic health issues and/or addiction disorders or similar populations
• Ability to communicate and work effectively with staff from various backgrounds
• Ability to work flexible hours as required by programs and staffing needs including occasional evenings and weekends

Desired Skills and Abilities

• Strong leadership skills with ability to support and motivate staff in a challenging line of work
• Positive and enthusiastic attitude and strong commitment toward helping those in need
• Strong organizational skills
• Skilled in crisis response situations
• Strong verbal and written communication skills
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs; ability to engage with individuals in their current stage of change. Experience with or acceptance of harm reduction principles
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee will be required to sit for long periods of time drive a vehicle with passengers communicate with other persons by talking and hearing required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems.

A valid drivers license and reliable transportation is required.

Job Title: Adult Residential Services Team Leader

Reports to: Clinical Supervisor of Programs

Location: This position and office is based in Ann Arbor Michigan

Status: Full time position salaried exempt

Starting Salary: $58500

Benefits including excellent health insurance options dental & vision 403(b) generous vacation and additional holidays Life / AD&D / Short term disability plan Employee Assistance & Wellness programs

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesnt request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.