FTC Director of Client Services
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
ABOUT YOU
You are an experienced forward-thinking client services leader with a proven ability to guide high-performing teams and deliver exceptional results. You bring deep expertise in the affiliate marketing landscape strong commercial awareness and an instinctive understanding of client expectations and evolving market trends.
You are a hands-on leader with a strong track record of leading from the front-supporting coaching and developing team leaders and their teams to perform at their best. Your leadership style is collaborative and empowering supported by excellent communication and relationship-building skills and grounded in active involvement and clear accountability. You thrive in fast-paced environments demonstrate sound judgement and consistently foster a culture of excellence accountability and growth.
ABOUT THE ROLE
The Director of Client Services is responsible for the overall success of the portfolio with accountability for client retention and delivering against revenue targets while leading and managing a team of client service professionals.
They will ensure the delivery of outstanding client service and support to client and affiliate partners secure high retention rates and identify opportunities for growth and new business development. Key responsibilities include:
Key Role responsibilities
- Demonstrate strong decision making in line with company goals social and environmental best practice.
- Executing and assisting in forming the overall client services team strategy working closely with the head of client services to align departmental objectives with broader organisational goals.
- Overseeing the full account management team with direct management responsibility across multiple team segments and operational areas.
- Leading the team to meet and exceed performance targets including KPIs and revenue goals.
- Overseeing the development of new and existing affiliate partnerships ensuring they meet the needs of both the client and the company.
- Building and maintaining strong relationships with key clients ensuring their satisfaction and addressing any issues in a timely manner.
- Developing and implementing strategies to enhance the client experience improve retention and increase revenue.
- Developing comprehensive learning and development roadmaps for the client services team fostering professional growth and skill enhancement.
- Creating and supervising robust processes designed to minimise client bad debt implementing proactive financial risk management strategies.
- Collaborating with cross-functional teams including product marketing and technical teams to ensure seamless execution of affiliate marketing campaigns.
- Analysing market trends and client data to identify new business opportunities and drive growth.
- Staying current on industry developments and trends and sharing this knowledge with the team to ensure continuous improvement.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
ESSENTIAL REQUIREMENTS
- Performance marketing expert with 7 years experience within the Affiliate Channel demonstrating an outstanding knowledge of affiliate marketing.
- Broad and deep knowledge of publisher eco-system including trends and innovations outside of the affiliate channel
- Track record of managing and developing team members
- Experience with the Webgains platform would be ideal
- Proven track record in leading large teams driving growth and achieving commercial success.
- Ability to develop and implement strategic plans that align with business goals and drive measurable results.
- Exceptional communicator able to represent the company and the Client Services function with authority and insight at industry events.
- A forward-thinking leader who stays ahead of industry trends and is proactive in driving change and innovation within the team
Required Experience:
Manager
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Are you ready to lead the pack with a top performing network that delivers the best results, accelerates your sales and connects you with customers fast? Welcome to Webgains.
