Client Services Administrator (Chennai)

Title section:

Client Services Administrator ITS India Chennai

Introduction section:

At Fresenius Medical Care we are the global leader in kidney care committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality innovative products services and care across the entire healthcare journey. Guided by our visionCreating a future worth living. For patients. Worldwide. Every work with purpose and compassion supported by a global team of over 125000 employees.

Within our Care Enablement segment we develop and provide life-sustaining medical products digital health solutions and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation efficiency and sustainable growth.

Our values guide how we work:

• We Care for our patients each other and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way growing with purpose and leading kidney care with integrity and innovation

Information about G&A department:

General & Administrative (G&A) including Human Resources Finance Legal Compliance and Procurementprovide the strategic operational and governance support that powers our global business. These teams enable effective decision-making manage risk optimize resources and ensure regulatory compliance.

By fostering a culture of accountability and continuous improvement G&A teams support Fresenius Medical Care to operate with integrity efficiency and purpose. Join our passionate team and help shape healthcare worldwide!

Summary about role:

Based in India Chennai help users resolve issues with Hardware or Software solutions locally in India Chennai and throughout the South and South East Asian countries. Administer Infrastructure solutions with focus on Servers Clients Networks Software Solutions Collaboration systems and device peripherals. Activities which include responding to user inquiries assessing problems in the IT landscape and troubleshooting issues with IT solutions in physical presence or remotely to supported locations whenever required. Provide support to ITS Projects and initiatives in South and South East Asian countries.

Responsibility:

Your Responsibilities:

Perform Service Desk activities supporting users in South and South East Asian countries

Execute Field Support activities in physical presence as required

Ensure that adequate support is provided to end-users in solving IT support requests and business needs

Ensure the installation and maintenance of the necessary IT solutions

Maintain backup solutions procedures and DR solutions where applicable

Respect local and corporate IT GuideLines of your area of responsibility proactively identifying what needs to be corrected

Provide support to IT projects and corporate or local/regional initiatives

Ensure cybersecurity vulnerabilities are mitigated on a regular basis

Perform improvements upgrades patches reconfigurations and purchases for Hardware and Software solutions

Acknowledge the urgency during critical periods or other urgent requests by prioritizing and ensuring all IT and Business needs

Respond to important information requests critical escalations and major systems outages

Local Infrastructure management activities where applicable and Cloud migration support tasks

In-depth knowledge of the Internal Rules Procedures / Work Instructions and Guidelines of FME and applicable to the function

Provide support after business hours and weekends if mutually agreed established and compliant with local laws and regulations

Anticipate mitigate identify troubleshoot and resolve hardware and software problems on Servers and clients. Escalate incidents as necessary

Ensure helpdesk activities are correctly recorded routed/dispatched followed-up and resolved with users

Conducting regular inspection and maintenance activities on Hardware and Software solutions

Ensure backups are conducted successfully on schedule and respecting corporate guidelines

Helping with network access for users and patients in Clinics respecting correct security levels. If required provide technical support with hardware installation or issues with network devices

System Administration: perform upgrades and maintenance activities when required

Configure install and troubleshoot Operating Systems and Applications in Servers and Clients

Hardware lifecycle management: Monitor the return and safe storage of existing hardware until final disposal or destruction

Ensure compliance related guidelines are being implemented or monitored

Meet SLAs and related KPIs for key services and activities

Participate in corporate training sessions and certifications when required

Candidates profile:

Your Profile:

1) Required training and education:

Bachelors degree or equivalent work experience in IT Support Operations and Field Services

Industry recognized IT training and certifications are a plus

2) Required professional experience (in years):

3 years of IT Service Desk Field Support and System Administration work experience

Preferable to have experience of working in the healthcare sector

3) Required personal competencies:

Team player; dynamic and proactive

Good communication skills both written and verbal with good ability to understand the needs of users both

technical and non-technical.

Organized and structured approach to tasks and deadlines. Able to focus on priorities under pressure and self

manage high volume workloads.

Ability to explain complex IT issues in a clear way to Business stakeholders

4) Other specialized knowledge expertise and skills:

a) Functional knowledge

Working in IT Operations and customer facing teams

Understanding of IT infrastructure corporate wireless networks

Project management methodologies and working in an ITIL framework

b) IT skills

Installing and troubleshooting IT solutions across a variety of IT environments and remote or physical

locations. Implement technology systems within their environment minimizing disruption to business/clinical

processes

Deep intuitive understanding of technological trends and capabilities across commercial systems digital

technologies analytics design etc.

Understand basics of e-health data security and related topics

Solid System Administration and Infrastructure working experience

c) Languages

Hindi and English

5) Special personal requirements:

Working for an International company with international standards

Availability for occasional travel when required

Offer package:

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
• Individual opportunities for self-determined career planning and professional development
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together not the quickest one
• A large number of committed people with a wide range of skills talents and experience
• The benefits of a successful global corporation with the collegial culture of a medium-sized company