Customer Tech Support Engineer with French

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Overview

We are a team of friendly and passionate engineers seeking a new junior Customer Tech Support Engineerto join our SBS team requiring fixed schedules or 24/7 coverage with capability for rotating. You will assist customers in French and English while manifesting genuine interest for customer experience. You will be responsible to manage incoming calls emails and tickets from our customers apply relevant procedures to help routing adequately the cases. Escalate complex elements to the next level of support. You will work closely with colleagues from technical support teams and handle a set of administrative or basic technical tickets.

Responsibilities

Receive triage and qualify all incoming tickets and phone calls.
Validate entitlement classify issues using standardized rules and enrich ticket information.
Perform firstlevel technical checks using monitoring tools and SRE runbooks.
Detect and immediately escalate P1 incidents.
Ensure GDPR compliance and consistent ticket quality.
Contribute to continuous improvement by documenting findings and enhancing the knowledge base.
Collaborate with L2/L3 SaaS Ops and product teams to maintain reliable operational flows.

Qualifications

Mandatory skills:

Autonomous in a CRM and desktop software.
Bachelors degree in a technical or banking field.
Good verbal and written communication skills in French and English

Nice to have:

Knowledge of Cloud & microservices basics (AWS containers service health).
Knowledge of Monitoring & diagnostics (alerts dashboards runbooks).
Knowledge of REST API fundamentals JSON/XML literacy awareness of eventdriven flows.
Knowledge of MongoDB and Kafka/MSK concepts

Your profile

Proven work experience in a similar function.
Ability to work in a team as well as independently.
Excellent customer service skills and passionate about helping customers resolve their issue
Logical thinking and effective problem-solving skills

Dont meet every single requirement Thats okay and you arent alone!Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS were committed to building a diverse inclusive team where everyone feels they belong. So if this role excites you and youre eager to grow wed love to hear from you - even if your experience doesnt tick every box just yet send in your application!

Additional Information

Whats in it for you

Were committed to supporting our employees in every aspect of their lives from health and wellbeing to financial security and lifestyle perks. Heres a snapshot of the benefits youll enjoy as part of our team:

Competitive salary

Health & Wellbeing:Private Medical Insurance Health Cash Plan Dental Insurance Eye Care Vouchers Flu Vaccinations

Finance & Protection:Life Assurance Critical Illness Cover Pension Plan Long Service Awards Payroll Giving Fleet car provider

Leisure & Lifestyle: Cycle to Work Scheme Holiday Trading Travel Insurance

As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJs bankruptcy and a criminal record check; however if you wish to know more about what is or is not acceptable please ask our recruitment team.

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Required Experience:

OverviewWe are a team of friendly and passionate engineers seeking a new junior Customer Tech Support Engineerto join our SBS team requiring fixed schedules or 24/7 coverage with capability for rotating. You will assist customers in French and English while manifesting genuine interest for customer ...