Customer Tech Support Engineer with French

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

This is more than a job. Its a chance to build grow and make a real impact! Join our team as our new Junior Customer Tech Support Engineer. You will assist customers in French and English while manifesting genuine interest for customer experience. You will be responsible to manage incoming calls emails and tickets from our customers apply relevant procedures to help routing adequately the cases requiring business hours coverage. Escalate complex elements to the next level of support. You will work closely with colleagues from technical support teams and handle a set of administrative or basic technical tickets.

Location: Bucharest Romania
Hybrid office 2 days per week

Responsibilities

Receive triage and qualify all incoming tickets and phone calls;
Validate entitlement classify issues using standardized rules and enrich ticket information;
Perform firstlevel technical checks using monitoring tools and SRE runbooks;
Detect and immediately escalate P1 incidents;
Ensure GDPR compliance and consistent ticket quality;
Contribute to continuous improvement by documenting findings and enhancing the knowledge base;
Collaborate with L2/L3 SaaS Ops and product teams to maintain reliable operational flows.

Qualifications

Mandatory skills:

Autonomous in a CRM and desktop software.
Bachelors degree in a technical or banking field.
Good verbal and written communication skills in French and English

Nice to have:

Knowledge of Cloud & microservices basics (AWS containers service health).
Knowledge of Monitoring & diagnostics (alerts dashboards runbooks).
Knowledge of REST API fundamentals JSON/XML literacy awareness of eventdriven flows.
Knowledge of MongoDB and Kafka/MSK concepts

Your profile

Proven work experience in a similar function.
Ability to work in a team as well as independently.
Excellent customer service skills and passionate about helping customers resolve their issue
Logical thinking and effective problem-solving skills

Company overview

At SBS were more than just a technology company were a global fintech partner helping banks and financial institutions transform innovate and grow. With over 5000 employees worldwide and clients in more than 80 countries our solutions power everything from digital banking and lending to payments and core banking systems.

As part of74Software were backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value leveraging cutting-edge technology and fostering strong client partnerships. Join us and be part of a collaborative forward-thinking team shaping the future of finance.

Why SBS

At SBS were committed to supporting our employees in every aspect of their lives from health and wellbeing to financial security and lifestyle perks. We offer benefits that allow you to thrive at work and beyond including health coverage retirement plans paid time off flexible work career development competitive pay and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age disability gender sexual orientation race religion or any other protected characteristic.

#LI-AS1

Required Experience:

OverviewThis is more than a job. Its a chance to build grow and make a real impact! Join our team as our new Junior Customer Tech Support Engineer. You will assist customers in French and English while manifesting genuine interest for customer experience. You will be responsible to manage incoming c...