Front Office Clerk
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Job Location:
Bloomington, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
The Cook Family Health Center is the primary care medical practice operated for Cook Group company employees and their families.
The Front Office Clerk serves as the first point of contact for patients and visitors playing a critical role in delivering a welcoming efficient and confidential patient experience. This position supports daily frontoffice operations by managing communications maintaining accurate patient records coordinating appointments and handling basic financial transactions in accordance with office policies and privacy regulations
Responsibilities
Professionally answer and route incoming telephone calls in accordance with established office guidelines
Obtain review verify and update patient demographic and insurance information to ensure accuracy and completeness
Issue and manage confidentiality privacy and HIPAArelated documentation for patients and visitors
Scan and index patient demographic and registration documents into the electronic record system
Verify insurance coverage and eligibility
Schedule confirm and manage patient appointments efficiently
Contact patients with appointment reminders and followup communications as needed
Collect copayments & outstanding patient balances
Perform endofday reconciliation including balancing payments and preparing daily financial reports
Maintain a high level of professionalism confidentiality and customer service at all times
Qualifications
High School Diploma or equivalent required
1-2 years experience in medical office environment
Microsoft Office suite (Word Excel Outlook) experience
Strong communication organizational skills customer service and knowledge of HIPAA regulations
Physical Requirements:
Works under general office environmental conditions
Sitting for extended periods of time utilizes close visual acuity for
working with computers etc.
Occasionally required to stand; walk and stoop kneel or crouch
Able to lift 20 pounds occasionally
Key Skills
- Multi-line Phone Systems
- Typing
- Data Entry
- Customer Service
- Clerical Experience
- Computer Skills
- Math
- Microsoft Word
- QuickBooks
- Office Experience
- 10 Key Calculator
- Filing
About Company
Cook Medical is a family-owned medical device company that works with physicians to develop devices that are less invasive for patients.
