Associate III Donor Account Process
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
AtALSACyou do more than make a living; you make a difference.
We like people who are differentbecause were different too. As one of the worlds most iconic and respected nonprofits we know what its like to stand out. Thats why were looking at you. Your background perspective and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer were calling on the game-changers innovators and visionaries to join our family. Not just for the kids of St. Jude but also for you. Because at ALSAC we develop and celebrate our employees. So bring your whole authentic self and become part of our shared mission: Finding cures. Saving children.
Job Description
The Associate III Donor Account Processing is responsible for ensuring the accuracy completeness and integrity of ALSACs donor data. This role maintains adherence to established data integrity standards reconciles production and vendor files and ensures all upload files are posted accurately and on time. The position requires exceptional attention to detail strong technical skills and the ability to independently prioritize daily processing tasks in a fast-paced environment.
Essential Job Functions
1. Donor & Volunteer Communication (Service)
- Communicates effectively with donors volunteers and employees regarding tributes and account inquiries.
- Applies active listening interpersonal communication and independent judgment to gather complete and accurate information.
- Gathers data needed to complete transactions and account updates.
- Supports multiple programs and fundraising initiatives simultaneously.
2. Donor Data Integrity & System Management (Data Integrity)
- Enters updates and maintains donor account information using multiple systems and applications.
- Navigates proficiently within ALSACs proprietary CRM and related platforms.
- Documents donor and volunteer interactions notes and transactions thoroughly.
- Ensures PCI compliance and adherence to ALSAC policies and procedures.
- Upholds the highest standards for data accuracy and confidential communication.
3. Donor Experience
- Delivers a superior donor experience during every interaction including handling transactions.
- Reflects ALSAC/St. Judes core values and strengthens donor loyalty.
- Maintains in-depth knowledge of multiple programs processes and systems to support donor needs.
4. File Reconciliation & Reporting
- Reconciles upload files by comparing received data to what is posted in the donor database.
- Provides daily batch processing updates to management and escalates delays as needed.
- Creates and updates reports to support processing and reconciliation.
5. Issue Resolution & Cross-Functional Support
- Independently researches and resolves donor account issues promptly.
- Coordinates with internal departments banking partners and external vendors as needed.
- Uses SQL queries when required to identify and resolve data discrepancies.
- Takes initiative to correct issues and ensure data accuracy.
6. Workflow & Priority Management
- Prioritizes tasks and deadlines to ensure timely posting of pledges and donations.
- Completes daily upload files and consistently meets departmental processing time standards.
7. Systems Testing & Process Improvement
- Participates in testing new processes systems and enhancements.
- Updates documentation and procedures in alignment with organizational or technology changes.
Job Requirements
- Ability to understand general arithmetic and complex written and verbal instructions.
- Strong written and verbal communication skills.
- High attention to detail with the ability to plan organize and independently carry out tasks.
- Understanding of data processing applications and proficiency with Microsoft Office including Word and Excel.
- Outstanding customer service experience required.
- Experience with desktop applications such as Business Objects preferred.
- High school diploma or GED and 4 years of experience in computer operations data integrity or quality control within a data processing environment.
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
Were dedicated to ensuring children and their families have every opportunity to enjoy lifes special moments. Were also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical Dental and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race color religion sex national origin age sexual orientation gender identity transgender status disability veteran status genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Required Experience:
IC
Key Skills
- Internship
- Coaching
- Information Technology Sales
- Administration Support
- Financial Planning
About Company
A leading children’s hospital, St. Jude treats the toughest childhood cancers and pediatric diseases. Learn about patient referrals, and donate so families never receive a bill for treatment, travel, housing or food.
