Account Director United Kingdom

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Account Director

Location: London

About the role:

Our team integrates closely with our clients business ensuring seamless collaboration and alignment with strategic priorities delivery across multiple channels and workstreams. We champion delivering hard-working on-brand creative and content at pace leverage automation and AI tools and are committed to continuous improvement in both process and creative output. With a blend of UK-based and offshore talent we offer flexibility operational excellence and a culture of innovation delivering work that is both effective and efficient.

The culture is built on strong Nordic heritage combined with a global mindset. Their values drive everything they do:

• High-Performing:Maximizing effort and results through collaboration with an urgency totake actionand make an impact.

• Respectful:Acting with integrity and humility showing regard for stakeholders and colleagues.

• Entrepreneurial:Being innovative and accountable taking risks and learning from mistakes to succeed long-term.

• Informal: Being inclusive and non-hierarchical everyone is encouraged to be themselves and speak their mind contributing to an engaging friendly work environment.

• Transparent:Being open and honest with each other and external stakeholders raising issues when difficulties arise.

What you will be doing:

• Work in true collaboration andbe responsible forBrand Guardianship on their projects to ensure that the client experience is as positive as possible.

• Ability to lead a team and be the single point of contact comfortable working independently whilst coordinating with regional marketing heads in Americas and APAC.

• Collaborate closely with internal stakeholders to define and execute marketing strategy across business lines.

• Champion creative excellence and strategic thinking.

• Be present in theOLIVERofficein Farringdon3xper week to foster strong relationshipsacross the teamand ensure seamless communication.

• Take overall financial control of accounts including profitability accuracy of forecastinglate payment as well as fee negotiation providing regular andtimelyreports to theBusiness Director

• Own the execution of projects run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.

• Accountable for the delivery of growth targets for the account.

• Escalationpointif the client or internal SLAs and processes are not adhered to or where there are process gaps. Ensure that these are captured along with a suggestion for improvement and work with the BD Head of Operations or relevant department lead to rectify this.

• Negotiate to create win-win compromises with your client on behalf of your team members where needed.

• Identifynew business opportunities through relationships introducingBrandtechscapabilities whereappropriate.

What you need to be great in this role:

• Previousexperience of working with a B2B client and/or a regulated industry where you understand the world ofhigh net worthdecisions and finance.

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.

• Excellent account leadership skills with a developed financial and commercial acumen creative judgment strategic thinking talentmanagementand business growth.

• A proventrack recordof commercial growth across new and existing business.

• First-rate communications skills with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build.

• The ability to manage and develop junior team members.

• A clear understanding of allBrandtechgroup products and how to utilise this knowledge to the accounts advantage.

• Understanding of how to integrate with a client-side team whilstmaintaininga top tier agency service.

• Highly creative with the ability to generate ideas and practically contribute to studio output.

• Proficient in Microsoft Office and other related software.

• Experienceinsocial and digital first accounts

• Comfortable working in a hybrid environment with regular in-office presence to support team cohesion and client engagement.

Req ID: 16298

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Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.