QA Complaint Handling Unit Investigator
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At Beckman Coulter Life Sciences one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
At Beckman Coulter Life Sciences we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists with many of our 3300 global colleagues coming from the laboratory.
Its all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And were just beginning. Working together lets put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
The QA - Complaint Handling Unit Investigator is responsible for managing analyzing and resolving customer complaints. The role will collaborate with cross-functional teams to investigate product discrepancies process improvement opportunities and/or compliance risks with the end goal of ensuring product quality for Beckmans customers.
This position reports to the Manager of Quality Assurance Complaint Handling and is part of the Quality & Regulatory Affairs organization located in Indianapolis IN.
In this role you will have the opportunity to:
- Investigate and close safety as well as quality complaint records related to Beckman Coulter Life Sciences instruments and consumables.
- Investigate and close product feedback records and business process feedback records related to Beckman Coulter Life Sciences instruments and consumables.
- Escalate potential issues demonstrated from complaint handling records as identified.
- Represent Complaint Handling on cross-functional teams tasked with important quality improvement initiatives.
- Support regular gathering of data to report out on metrics during team Daily Management.
The essential requirements of the job include:
- Bachelors Degree experience (minimum) in engineering other science or related field; or equivalent experience required 2 years experience in quality engineering and / or quality systems (ISO 9001) medical device (ISO 13485) pharmaceutical related life sciences or other regulated industries or Masters degree in field with 0 - 2 years experience.
- Effective communication interpersonal and problem solving skills.
Travel Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
- Travel is not expected for this role.
It would be a plus if you also possess previous experience in:
- Complaint Handling SmartSolve ServiceMax Microsoft Office (especially Word and Excel) Oracle
- Plastics injection molding Life Sciences instruments and/or Life Sciences consumables
Beckman Coulter Life Sciences a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.
The U.S. EEO posters are available here.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .
Key Skills
- Epidemiology
- Public Health
- Bank Secrecy Act
- Bioinformatics
- Fraud
- Genetics
- Interviewing
- Law Enforcement
- Qualitative Research Interviewing
- Research Experience
- Next Generation Sequencing
- Writing Skills
About Company
WHO WE ARE We are a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. These are the moments that make a difference. Performing a delicate operation on an unborn baby. Minimizing waste at ever ... View more
