Customer Service Representative (Active 20-44 OR- 2-20 license required)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.
When you join our company we want you to feel valued supported and proud to work here. Thats why we offer The GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.
What Makes This Opportunity Exciting
As a Service Representative at GEICO youll do more than answer questions- youll provide reassurance and solutions that make a difference in customers lives. Whether guiding policyholders through coverage needs addressing billing inquiries or educating them on policy options youll be a trusted partner in delivering world-class service.
Customer Interaction: Handle incoming calls and messages from customers addressing billing questions making policy changes and providing recommendations.
Problem Resolution: Investigate and resolve customer concerns promptly and efficiently ensuring a positive customer experience.
Product Knowledge: Maintain a thorough understanding of GEICOs insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling.
Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
Workplace Flexibility: After completing a comprehensive 5-month in-office training and orientation transition to a hybrid work model with the best of both worldsspend 80% of your time in the office and 20% working remotely. Plus take advantage of the GEICO Flex Program which offers up to four additional weeks of remote work annually for even greater flexibility.
Professional Growth: Access GEICOs industry-leading training programs and development opportunities:
Licensing and continuing education at no cost to you.
Leadership development programs and hundreds of eLearning courses to enhance your skills.
Access to GEICO Strive Program providing associates with tuition assistance and access to high-quality education to advance their career.
Incentives and Recognition
Pay Transparency:
The starting salary for a Service Representative is between $27.29 per hour/$56000 annually and $34.24 per hour/$69000 annually.
Many associates see a base salary increase of 10% within their first year as a Service Representative. Top associates can see increases up to 15%!
Evening Shift Differentials: Earn a 10% pay differential for eligible shifts.
Weekend Shift Differentials: Earn a 20% pay differential for eligible shifts.
Additional Perks:
Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
401(k) Match: From day one youll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions up to 6% of your eligible earnings with employer contributions added to your account each paycheck and vesting immediately.
What Were Looking For:
Active 20-44 Personal Lines license or 2-20 Property & Casualty license required.
Education: High School Diploma required College Degree (2-4 year) preferred.
Experience: Up to 3 years of prior relevant customer facing and/or service experience.
Minimum Requirements
High School Diploma (or equivalent) and minimum 2 years of customer facing work experience
Or
Associates Degree and minimum 1 year of customer facing work experience
Or
Bachelors Degree and minimum 3 months of customer-facing experience
AND
A passion for providing outstanding customer service.
Strong interpersonal communication and problem-solving skills.
Adaptability and attention to detail in a dynamic environment.
Ability to prioritize and multi-task while navigating through multiple business applications.
Computer proficiency including familiarity with Microsoft Office Suite.
Flexibility to work evenings weekends and holidays as needed.
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The GEICO Pledge:
Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.
Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.
Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.
Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.
As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Get insurance from a company that's been trusted since 1936. See how much you can save with GEICO on insurance for your car, motorcycle, and more.
