Senior Technical Claims Analyst
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Job Summary
About us
DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them you will have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What we are looking for
We are looking for a Senior Technical Analyst who will join our Motor Claims Analytics team on a full-time permanent basis.
In 2024 Direct Line Group (DLG) incurred approximately 2.9 billion in Motor claims costs. As Senior Technical Analyst you will play a critical role in helping us understand analyse and influence the drivers behind these costsfrom frequency and types of claims to their overall severity.
We are not just looking for someone who can crunch numbers - we need a strategic thinker who can turn complex data into meaningful insight and use it to drive high-impact decisions across the business. If you combine strong technical ability with leadership skills and a passion for performance improvement this could be your next big move.
What you will be doing
Own and evolve complex forecasting models that predict future claims trends and behaviours
Deliver clear compelling analysis that shapes business strategy and supports key decision-making at the highest levels (including CCO COO and SLT)
Collaborate with cross-functional teams to deliver analytics-driven solutions to key challenges across Claims and the wider business
Use advanced SQL and statistical techniques to interrogate datasets and identify performance trends cost drivers and improvement opportunities
Spot opportunities for cost savings and operational efficiency helping to strengthen our bottom line
Lead a culture of curiosity and continuous improvement challenging existing practices with data-backed insight
Support and mentor junior analysts helping to grow technical capability and analytical excellence across the team
What we are looking for
Deep analytical expertise with a strong numerical foundation and a passion for using data to solve real business problems
Advanced SQL coding skills and experience working with large datasets using statistical or predictive techniques
Proficiency in data visualisation tools such as Tableau and Qlik (or similar) with the ability to tell stories through data
Ability to communicate complex data in a clear engaging way to senior stakeholders and non-technical audiences
Excellent relationship management and stakeholder influencing skills
Proficient in Microsoft Office particularly Excel and PowerPoint
A naturally curious innovative mindset constantly seeking better ways of working
Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office.
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.
We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you
Required Experience:
Senior IC
Key Skills
- Intelligence Targeting
- SQL
- Agile
- Business Analysis
- Telephony
- Computer Forensics
- Requirements Gathering
- Business requirements
- Cordova
- SDLC
- Oracle
- Wiki Systems
About Company
Direct Line Group is one of the UK’s largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.
