Ecosystem Delivery Success Lead Mexico

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Do you demand the best from your professional career Are you inspired by excellence At SAP you will have the power to make a real impact. As the global market leader for business software SAP helps companies and organizations in more than 25 industries to run better.

COMPANY AND ORGANIZATION

Our organization is a global leader in digital transformation and enterprise solutions helping companies across industries innovate grow and operate with greater efficiency. We work with an extensive ecosystem of strategic partners to deliver end-to-end value to customers worldwide. As we continue to expand our partner-driven market impact we seek experienced professionals who thrive at the intersection of business development ecosystem strategy and collaborative execution.

POSITION SUMMARY

The Ecosystem Delivery Success Lead owns the end-to-end success of top service partners by combining partnership management delivery governance and consulting practice transformation with the goal of driving customer success through partner success by transforming the ecosystem into a reliable scalable and high-performing delivery engine.

KEY RESPONSIBILITIES

End-to-end ownership of selected strategic initiatives or time-critical projects. Inclusive but not exhaustive:

1. Service Partner Ownership & Governance

• Serve as the primary relationship owner for top service partners managing interactions across executives together with GSSPs Head and PDMs.
• Proactively manage escalations and ensure issues are resolved quickly and collaboratively.
• Promote a unified consistent engagement model across different roles and business units.

2. Partner Delivery Management & Customer Success

• Monitor partner delivery readiness capacity go-live progress and quality metrics.
• Proactively identify delivery risks and initiate corrective actions.
• Lead partner-related customer and delivery escalations to resolution.
• Ensure adoption of standardized delivery frameworks methodologies and quality models across projects.

3. Consulting Practice & Operating Model Transformation

• Assess and evolve partner consulting operating models including delivery governance capacity planning skills coverage and quality assurance.
• Coach partners on scaling their consulting practices sustainably across regions industries and solutions.
• Drive maturity across PMO delivery management utilization models and financial predictability.
• Support partners in transitioning to cloud-first outcome-driven delivery models.

4 Enablement Capacity & Skills Development

• Ensure sufficient consultant capacity to support pipeline and committed go-lives.
• Promote reuse of best practices and continuous improvement across the ecosystem.
• Ensure lessons learned from delivery are captured and reused.

5. Performance Management & Ecosystem Excellence

-Identify underperformance early and lead structured improvement plans.

-Act as a best-practice leader for delivery excellence across the partner ecosystem.

-Continuously improve governance frameworks tools and operating models.

EXPECTATIONS AND TASKS

• Ensure predictable high-quality delivery outcomes across all partner-led engagements.
• Drive adherence to approved delivery methodologies quality frameworks and governance standards.
• Actively monitor customer implementations to anticipate risks and prevent escalations before they occur.
• Own partner-related delivery and customer escalations through resolution ensuring minimal customer impact.
• Improve customer satisfaction referenceability and renewal outcomes through strong partner delivery execution.
• Assess partner consulting maturity across delivery governance skills capacity and operating models.
• Drive continuous improvement of partner delivery organizations including PMO quality management and resource planning.

IDEAL EXPERIENCE

10 years of experience in one or more of the following areas:

Partner / Alliance Management

Enterprise Software Delivery

Consulting Practice Leadership

Cloud Transformation Programs

Systems Integrator or Global Consulting Firm environments

Proven track record managing service partners or systems integrators in complex enterprise environments. Direct experience overseeing partner-led implementations with accountability for customer outcomes.

Demonstrated success in improving delivery predictability reducing escalations and increasing customer satisfaction.

Experience working in cloud-first subscription-based or SaaS delivery models

Strong familiarity with partner governance models QBR/EBR structures and KPI-driven accountability frameworks

Ability to influence without authority across internal teams and external partner executives.

CRITICAL COMPETENCIES

• Collaboration/EQ. Demonstrates capacity to engender trust and effectively collaborate with SAP and partner colleagues at all levels from SAP Board senior executives account teams and individual contributors. A diplomatic natural networker who builds positive enduring relationships and helps bridge diverse perspectives. Thinks and acts win-win when relating to others and demonstrates effectiveness in aligning and orchestrating interests to achieve results. Shows good judgment regarding where and when to compromise.
• Industry expertise. Knowledgeable of relevant market competitive and technology trends influencing the enterprise solutions industry. Applies well-informed point of view to identify new business opportunities address partnership dynamics and shape innovative yet pragmatic business plans that drive tangible market impact.
• Creative problem solving. Adept at diagnosing problems and issues identifying root causes and determining creative yet practical ways to address them. Willing and able to consider different points of view and engage directly in the problem-solving process vs delegating to others. Able to make decisions promptly thoughtfully and confidently in highly ambiguous situations.
• Executive Communication. Highly effective written and oral communication skills. Communicates complex topics simply but without losing important nuance and meaning. Focuses on central issues and has a command of specifics without being overly detailed. Understands how to frame messages in a compelling way for a target audience and articulates these messages credibly powerfully and with confidence.
• Strategic program leadership. Demonstrated ability to structure and manage cross-organizational business initiatives and drive change. Thinks big picture but able to roll up sleeves and deliver. Sets and manages clear expectations by defining concrete objectives deliverables and action plans. Employs clear methods for closed-loop management and holds others accountable for delivering on time with quality. Shows appropriate attention to detail with diligent tenacious follow-through. Flexible and comfortable with ambiguity but strives to bring structure and discipline to ad-hoc work efforts.

PERSONAL ATTRIBUTES

• Deep content in Partner and SAP value recognition in servicing shared customers.
• Proactive and entrepreneurial leadership; someone who instinctively knows what needs to be done and rallies colleagues to get things accomplished.
• Growth-oriented assertive and action-oriented yet a team player who seeks and acts on input from others.
• Passionate about driving significant business impact; ambitious and strives to raise the bar continually while also prioritizing and understanding what not to pursue.
• Upbeat positive transparent and engaging with a natural skill for developing professional relationships.
• A sharp rigorous thinker who can operate successfully among bright progressive and charismatic people.
• Operates with high integrity and credibility in the eyes of key individuals with whom s/he will work.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448011 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid