The Global Client Director (GCD) will be responsible for our most high profile strategic clients who have global needs and requirements. The GCD will deliver exceptional customer service that demonstrates value to the customer and ultimately growth to Thomson Reuters business. Particular areas of focus include ensuring all cross-sell and up-sell opportunities are realized across our suite of products owning and growing the C-suite relationships proficiency in bringing industry insights and thought leadership to the law firm maximizing revenue/retention and identifying new partnerships opportunities.
This is a key role within the sales and account management organization that requires entrepreneurship innovation and enthusiasm for serving the customer. The GCD will need to identify key and senior stakeholders within each client and build strong long-term relationships with them. Working closely with global internal pods i.e. Sr. Sales Executives Solutions Consultants etc. you will need a collaborative focus to ensure we meet changing customer expectations. You will be responsible for coordination and driving collaboration across your territory and should use structured Account Planning methods to set goals and detail how you will achieve them.
About the Role
In this opportunity as a Global Client Director you will:
Gain a deep understanding of each firms business strategy and objectives to inform the direction of Thomson Reuters strategy and ensure we align our capabilities effectively
Align collective resources of Thomson Reuters to build long-term business relationships grow revenue drive retention and increase the Thomson Reuters footprint
Collaborate effectively across Thomson Reuters to develop the account strategy for each assigned firm agree on prioritization of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy acting as the point of coordination across Thomson Reuters
Demonstrate strong negotiation skills focusing on the Thomson Reuters value proposition identify opportunities to create needs and competitive solutions
Act as senior escalation point for clients and internal account teams as necessary
Keep accurate records in SFDC
Ensure we have the right connections between Thomson Reuters and the customer at all levels and have the ability to bring the relevant stakeholder from both organizations into strategic meetings
Build trusted advisor relationships with executives and decision makers at assigned firms; responsible for creating win-win solutions and outcomes to further customer engagement and loyalty
About You
You may be a fit for the Global Client Director role if your background includes:
Experience and proven success at leading large sophisticated accounts (Global experience is desirable)
Exceptional strategic and consultative sales skills
Strategic partnering network building and client management
Resourcefulness and high organizational skills; the ability to juggle multiple priorities and operate successfully in a complex dynamic fast paced highly collaborative and continuously evolving environment
Ability to move from vision to strategy to operations to detailed execution
Deep understanding of legal workflow; ability to uncover key issues and provide insightful actionable solutions
Strong advocacy skills for both customers and Thomson Reuters interests
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Whats in it For You
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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Required Experience:
Director
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