Hiring || Technical Support With Qualtrics Professionals Remote
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
- Serve as the primary technical point of contact for Qualtrics platform usage across departments.
- Develop maintain and update internal documentation and user guides for Qualtrics features and processes.
- Provide timely and accurate support for user inquiries related to survey design logic distribution data collection and reporting.
- Diagnose and resolve platform issues escalating critical bugs or outages to Qualtrics Support or internal IT teams as needed.
- Conduct thorough testing of surveys prior to deployment ensuring functionality accessibility and data accuracy.
- Assist users with data export interpretation and visualization through Qualtrics Reports or integrated tools like Tableau and Power BI.
- Ensure all data handling complies with organizational policies and legal standards including privacy regulations.
- Design implement and maintain integrations with external systems using APIs Qualtrics Actions or other automation tools.
- Troubleshoot integration failures and data synchronization issues promptly.
- Manage AI feature permissions within Qualtrics including enabling/disabling access for users or groups.
- Leverage AI-powered tools to analyze open-ended responses and interpret AI-generated insights.
- Validate AI outputs and support the transition from experimental AI use to scalable organization-wide adoption.
Requirements
- 6 years of relevant experience in IT support systems administration or a related technical role.
- Proven experience with Qualtrics platform administration including survey design logic reporting and integrations.
- Strong understanding of data privacy compliance standards and secure data handling practices.
- Experience with API integrations workflow automation and data visualization tools (e.g. Tableau Power BI).
- Familiarity with AI-powered analytics in survey platforms and the ability to interpret and validate AI outputs.
- Self-motivated learner with the ability to utilize self-paced training via XM Basecamp and Qualtrics XM Grow My Skills.
- Excellent problem-solving communication and documentation skills.
- Ability to coordinate with supervisors and stakeholders to identify and address training or support needs.
- Experience in creating user guides technical documentation and knowledge base content.
Required Skills:
Summary: As the internal owner of the Qualtrics platform this role is critical to ensuring seamless adoption effective use and continuous improvement of survey and experience management capabilities across the organization. The ideal candidate will serve as the primary technical expert driving platform stability user support data integrity and innovationparticularly in AI-driven insights. By maintaining documentation supporting integrations and guiding teams through complex workflows this individual enables data-informed decision-making while upholding compliance and best practices. The role requires a proactive detail-oriented professional with deep technical expertise and strong communication skills to bridge technical capabilities with business needs. Responsibilities: Serve as the primary technical point of contact for Qualtrics platform usage across departments. Develop maintain and update internal documentation and user guides for Qualtrics features and processes. Provide timely and accurate support for user inquiries related to survey design logic distribution data collection and reporting. Diagnose and resolve platform issues escalating critical bugs or outages to Qualtrics Support or internal IT teams as needed. Conduct thorough testing of surveys prior to deployment ensuring functionality accessibility and data accuracy. Assist users with data export interpretation and visualization through Qualtrics Reports or integrated tools like Tableau and Power BI. Ensure all data handling complies with organizational policies and legal standards including privacy regulations. Design implement and maintain integrations with external systems using APIs Qualtrics Actions or other automation tools. Troubleshoot integration failures and data synchronization issues promptly. Manage AI feature permissions within Qualtrics including enabling/disabling access for users or groups. Leverage AI-powered tools to analyze open-ended responses and interpret AI-generated insights. Validate AI outputs and support the transition from experimental AI use to scalable organization-wide adoption. Requirements 6 years of relevant experience in IT support systems administration or a related technical role. Proven experience with Qualtrics platform administration including survey design logic reporting and integrations. Strong understanding of data privacy compliance standards and secure data handling practices. Experience with API integrations workflow automation and data visualization tools (e.g. Tableau Power BI). Familiarity with AI-powered analytics in survey platforms and the ability to interpret and validate AI outputs. Self-motivated learner with the ability to utilize self-paced training via XM Basecamp and Qualtrics XM Grow My Skills. Excellent problem-solving communication and documentation skills. Ability to coordinate with supervisors and stakeholders to identify and address training or support needs. Experience in creating user guides technical documentation and knowledge base content. Additional Details Experience: 6 years Domain: Technical support Tools: Qualtrics Relevant experience: 4 years Location: Remote Notice Period: Immediate to 15 days
Required Education:
Graduate
Company Industry
IT Services and IT Consulting
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
