Operations Manager II, Onsite (U.S)

Job Title:

Job Description

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Best Company Culture and Best Companies for Career Growth awards every year Then a/an Operations Manager II position at Concentrix is just the right place for you!

As a/an Operations Manager II youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being proudly united as game-changers. Together we help the worlds best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth were looking for more talented people to join our purpose people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a/an Operations Manager II you will:

Maintain and grow revenue of program(s); responsible for profitability including revenue margins billing seat utilization and retention

Ensures program has proficient training staff development and effective employee relation/recognition programs

Selecting training developing and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements

Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

Ensure that the operations is in compliance with active contracts

Oversee client relationships; facilitate open communications understand client perspectives/expectations and monitor client satisfaction

Partnering with Business Development to leverage and expand new business from client(s)

Conduct regular one-on-ones with direct reports to review individual performance the performance of their teams and offer on-going developmental support

Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

Participate in cross functional meetings to review information received from operational support functions - Training HR Quality WFM TA.- and partner to define action plans that resolve issues and drive continuous improvement

Maintain relationships with strategic vendors in order to facilitate open communications understand changing technologies and stay abreast of industry trends

Participate in opportunity review calls for new business and facilitate site visits from potential clients keep up to date through trade shows industry events and related activities

Host Business reviews on regular basis communicate the overall objectives within common reports (service reports and Operational Efficiency Reports) ensure that customer operational and capacity requirements are addressed (i.e. Telecommunications Information Technology Legal HR Finance Facilities) hold weekly meetings with all functional leaders and direct reports reviewing site operations needs and upcoming events

Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Operations Manager II role include:

• Associates Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
• Demonstrated ability to coach and develop action plans which maximize performance and provide effective feedback
• Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
• Work well under pressure and follow through on items to completion while maintaining professional demeanor
• Excellent communication skills both written and verbal. Ability to effectively present information to internal and external associates
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Willingness to work a flexible schedule
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Must reside in the United States and have a valid U.S. address for residence

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal this role youll also be provided with:

• The base salary range for this position is $63000 - $67000 (pay rate will not be below the applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) 401(k) retirement plan paid time off and holidays and paid training days.
• DailyPay enrollment option to access pay early when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ Pride Ability (Disabilities) Dynamic ((Neurodiversity) Women in Tech OneEarth Champions and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity equity and inclusion as well as global citizenship sustainability and community support
• Celebrations for Concentrix Day Game-Changer Appreciation Day Customer Service Week World Clean Up Day #MyOneEarthPromise and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY

This position is for an existing immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: March 4 2026.

ACKNOWLEDGEMENTS:

Physical and Mental Requirements

The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

For more information regarding your EEO rights as an applicant please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant please click HERE.

Location:

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job the employee is regularly required to operate a computer keyboard telephone headset and other office equipment. Work is generally sedentary in nature.

If you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

For more information regarding your EEO rights as an applicant please visit the following websites:

English

Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan please click here.