Stores Operations Support Specialist

Contract: Full-Time Permanent
Location: London (Region 7)
Closing date: 13/03/26
Recruitment Partner: Daniel White

This role is within Region 7 London aligning to areas within the Region.

The successful candidate will need to be able to travel across all the region depending on the business needs and on occasions Nationally.

What youll be doing

The Store Operations Specialist supports stores to deliver a world class operation for our customers. The key accountabilities are loss safety governance and model day processes across their region as well as leading new initiatives. Results are delivered through by challenging stakeholders developing capability and holding the tension to support stores and partner area managers to deliver the store operations agenda.

With the help of our subject matter experts within the support office the team deliver strategy initiatives to achieve business objectives. They help to deliver Operations Loss Safety and Governance by focussing on what keeps our colleagues safe and legal as well as supporting new initiatives.

SOS is a rewarding and dedicated team. We invest in our colleagues and are dedicated to your career development. Reporting to Annette Bateman Regional SOSM and Richard White Head of SOS


Key responsibilities

• Shares best practice and works cross functionally to drive robust standards and identify areas for improvement and education
• Works in partnership with other Stores Operations team members to respond appropriately to all incidents accidents and loss & fraud investigations
• Undertakes investigations into internal and external losses within stores including formal interviewing of colleagues and contractors
• Promotes a strong safety culture in stores offering guidance and expertise and ensures compliance to all legal and regulatory requirements
• Coaches stores to understand model day processes enabling delivery of a robust operational platform in stores. Acts as the conduit between stores and support office to influence the wider agenda Implements store projects with a collaborative mindset with store area and regional teams and ensuring these are delivered on time and to the required standard
• Undertakes store audit validations ensuring robust compliance and coaching stores to improve standards
• Provides guidance for the store audit process ensuring compliance and driving capability to improve results

What youll need to have (our must-haves)

• You have Store Manager experience
• You demonstrate strong stakeholder management at regional level both internally and externally
• You can build a strong partnering relationship with area teams to drive the SOS agenda.
• You can manage complex competing demands and multiple stakeholders.
• You have a strong understanding of stores and operational activity preferably with stores support office or supply Ability to explain simplify and communicate complex information in a clear and concise way.

It would be great if you also have

• Great investigatory skills
• Have the ability to be mobile across their region and support other regions when required
• IOSH Health & Safety and are Wicklander investigation trained (full training will be provided)

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.


A bit about us

At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.


Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.
Keywords
Stores Operations Support Specialist