Helpdesk Agent
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a tech-savvy problem-solver who gets a real buzz from helping others succeed Do you thrive in a fast-paced environment where your skills make a direct visible impact every single day
If so Ipsos has the perfect role for you.
At Ipsos our national Field Team is on the front lines gathering data that shapes major projects. Behind them is our dedicated Helpdesk - the cornerstone of our technical and logistical support. Were looking for a proactive and personable Helpdesk Agent to be the first point of contact for our team ensuring our operations run smoothly and efficiently.
This isnt just about closing tickets. Its about being the calm capable and trusted expert who empowers our field interviewers to do their best work. You are the vital link that keeps everything moving.
As our go-to technical expert you will be the lifeline for our Field Team. Youll wear many hats but your core mission will be to:
- Be the Hero:Provide exceptional first-line technical and logistical support via phone email and our ticketing system swiftly prioritising and resolving urgent issues.
- Keep the Engine Running:Actively monitor the health of our critical systems (like Telepo Askia and Teams) to detect and solve problems before they start.
- Master the Queue:Efficiently manage investigate and resolve support tickets related to software hardware and applications aiming to resolve at least one per hour.
- Onboard and Empower:Guide new interviewers through their technical setup from equipment assessments to training on essential platforms.
- Shape Our Success:Actively contribute to our knowledge base and help us refine our processes to make our support even better
What You Bring to the Table:
- Were looking for a natural problem-solver who combines technical know-how with outstanding people skills.
Your Technical Toolkit:
- 1+ years of experience in a Helpdesk or technical support role.
- Proven skills in troubleshooting software hardware and networking issues.
- Experience with ticketing systems and a commitment to meeting priority timeframes.
- Proficiency with Microsoft Teams CRM systems and remote support tools.
- A strong understanding of computer hardware operating systems and core networking concepts.
Your Personal Superpowers:
- A Gift for Communication:You can explain complex technical concepts to non-technical users with patience empathy and clarity.
- A Customer-First Mindset:You are dedicated to providing a positive and supportive user experience.
- An Organised & Proactive Approach:You excel at time management can juggle multiple priorities and have a solution-oriented mindset.
- A Great Team Player:You work well independently but also thrive on collaborating with colleagues to tackle complex cases.
Why Join Ipsos
- Make a Real Impact:Your work directly enables our teams to deliver on crucial national projects. Youll see the results of your efforts every day.
- Join a Dedicated Team:Be part of a supportive and collaborative environment where your contributions are valued.
- Grow Your Skills:Gain exposure to a wide range of technologies and become an expert in a dynamic and essential field.
Please note that this is a 28 week maternity leave position.
Required Experience:
Unclear Seniority
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. ... View more
