Spa Experience Coordinator Full Time

Why work for Fairmont Pacific Rim

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canadas most beautiful cities Vancouver proudly recognized as a Great Place to Work and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $31.60 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program offering 50% off at participating dining destinations in Vancouver Victoria and Whistler
• Grow your career within a Forbes Five-Star Spa recognized for excellence in service wellness innovation and guest experience.
• TransLink monthly pass reimbursement program
• Extensive benefits package including health paramedical dental vision life and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability charity and community engagement initiatives
• Access to world-class training leadership programs and career development opportunities across a global hospitality network
• Be part of a dynamic diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

What you will be doing:

• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Co-ordinate guest spa experiences efficiently and accurately via phone email text in person or with other departments utilizing spa reservation software.
• Identify empathize and appease guest concerns
• Maximize departmental revenues through treatment and retail upsells.
• Engage in monthly boutique incentive program through individual and team goals.
• Operate point of sale system ensuring accurate guest folios
• Maintain thorough knowledge about all aspects of spa facility treatments fitness center pool and hotel policies and procedures.
• Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Other duties assigned

Qualifications :

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Minimum of 2 years experience in spa or hospitality industry
• A passion for spa and wellness
• Previous experience in a luxury environment is an asset
• Previous experience in retail sales an asset
• Diploma or Degree in hospitality or related field an asset
• Career-minded individual with strong personal initiative and a desire to achieve the departments vision and goals
• Highly organized results-oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Strong communication and interpersonal skills both written and verbal with a professional appearance and demeanor.
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• Computer literacy in Office Word Excel
• Previous experience in booking software an asset

Additional Information :

Your team and working environment:

Youll be part of a passionate skilled and wellness-focused team dedicated to creating meaningful restorative experiences. The environment is serene yet dynamic encouraging collaboration continuous learning and a shared commitment to helping guests feel renewed energized and cared for

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time