Front Office Assistant Manager

As a Front Office Assistant Manager youll be the heart and soul of our guests experience. From check-in to check-out youll be the ultimate guest experience champion ensuring every detail runs like clockwork. Youll lead an incredible team coordinate smooth operations and make sure that every guest leaves with a smile.

In this role one thing is certain no two days will be the same but you will mostly be:

• Leading Coaching and Supporting the Front Office Team: foster a high-performing team culture to deliver exceptional guest service.
• Overseeing the Guest Journey: ensure a seamless and personalised experience throughout the guests stay from arrival to departure including room assignments in-stay requests and check-out.
• Create a warm welcoming atmosphere that ensures every guest receives prompt professional and personalised service.
• Support staffing assign work and ensure the Front Office is appropriately resourced at all times
• Handling Guest Enquiries Complaints and Requests: resolve issues promptly with a proactive and positive approach including responding to online guest reviews.
• Maintaining Operational Standards: ensure all systems and procedures are in place for smooth day-to-day operations.
• Training: Assist with onboarding and developing the Front Office team members to uphold service excellence.
• Collaborating with Housekeeping Maintenance & Other Departments: ensure timely communication and resolution of guest needs.
• Stakeholder Management: build and maintain strong relationships with internal and external stakeholders ensuring alignment and effective communication across teams.
• Lead the Front Office team in absence of management and act as a hotel representative on behalf of the General Manager. 

Qualifications :

We Are Looking for:

• Previous experience in a Front Office Leadership position
• Opera Cloud experience (preferred)
• Demonstrated leadership skills and the ability to train motivate and develop team members
• A genuine passion for delivering exceptional guest experiences
• Ability to foster good relationships with guests and exceed satisfaction levels
• A natural problem solver who turns challenges into opportunities
• Someone who thrives in a fast-paced ever-changing environment
• A positive attitude with the ability to work well both independently and part of a team
• Ability to work a flexible roster including weekends and public holidays
• Commercial awareness with experience driving upselling and revenue opportunities
• Excellent communication organisation and problem-solving skills
• Ability to remain calm professional and guest-focused in a fast-paced environment
• Full Australian working rights 

Additional Information :

• Valuable Savings and Perks: Enjoy discounted car parking right on site plus exclusive deals on food & beveragemaking every day at work rewarding as well as affordable.

• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe along with additional staff discounts at Accor hotels worldwideperfect for your next getaway or a holiday with loved ones.

• Development and Opportunities: At Accor your growth is our priority. Join us for outstanding career development with world-class training and opportunities to advance across our global network. 

Remote Work :

No

Employment Type :

Full-time