Operational Support Coordinator
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We exist to create positive change for people and the planet. Join us and make a difference too!
Job title: Operational Support Coordinator
Location: Yokohama BSI Office
Reports to: Regulatory Services PMD Act Planner & CSC Manager
We have an opportunity to recruit within our Regulatory Services stream; also known as our Medical Devices unit of the business. The purpose of the role is to provide operational support for PMD (The Pharmaceuticals and Medical Devices) Act clients within Regulatory Services. You will be pivotal in providing a great customer journey maintaining accuracy of data and ensuring efficiency of processes. We dont require prior industry knowledge as full training will be provided if you have a prior experience in operational support sales support or coordination experience we would love to receive an application from you.
Responsibilities:
Respond to client inquiries via phone and email (regarding reviews and documentation).
Issue and manage application forms certification-related documents invoices and various certificates.
Manage review schedules and coordinate with clients.
Perform part of the monthly reporting tasks to the Pharmaceuticals and Medical Devices Agency (PMDA).
Maintain and manage client records related to the PMD Act.
To be successful in this role you will have:
Prior administrative experience (e.g. sales administration customer support etc.)
Fluent in English language verbal and written (our internal systems are in English).
Bachelors degree or higher.
Basic proficiency in Microsoft Office (Excel Word).
Strong communication skills.
Strong attention to detail particularly in document review and verification.
Ability to prioritize and manage workload effectively.
This role involves handling multiple projects simultaneously across various tasks.
Ability to collaborate effectively with various stakeholders and demonstrate consideration toward others.
Close cooperation with other departments sales teams and reviewers is required.
Grow your career and expand your skills and knowledge. At BSI we offeropportunities to work across industries and across the the different perspectives and experiences of your international colleagues as well asongoing training and development.
We offer flexible working as well as up to 14daysannual leave paid sick leave bank holidayshealth insurancelife insurance commuting allowance paid maternityleavepaidpaternityleavepaidparental leavepaid bereavement leavelearning and development opportunitiesand a wide range of flexible benefits that you can tailor to suit your lifestyle.
Werebuilding an organisation that meets the challenges of tomorrow. Want to grow with us
We exist to have a positive people influence international thinking and action onimportant issues. Our 86000 customers are based in 193 countries across the globe.
Nowweretaking on societys biggest standards and guidelinesthat will help our customers get to net zeroandweredefining the waynew technologiessuch as AI impactallour lives.
Werefocused on our futureandwerelooking for people who want to grow with us as we take on the challenges of BSIyoullfind a workplace where everyone can flourish and thrivewhere innovation is encouraged andwherelearning is part of your to workthatshapes industriesand enhances lives andyoulltake pride in what you do.
Werelooking for passionate people who want to make a differencein a purpose-led organisation. If that sounds like you apply now. Together wecanhelp create a better society and a more sustainable world.
D&I Policy
The world needs fresh thinking and new perspectives to tackle its biggest at BSIwerecommitted to creating a collaborative environment where everyone can contribute. Whatever your backgroundexperienceor outlook here you can be your best self and do your best work.
If youhave a disability orahealth condition please let us know if youneedany reasonableadjustmentsto the recruitment process.
#LI-HYBRID
#LI-SC2
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.
Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Required Experience:
IC
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
Discover BSI Group United Kingdom, the global leader in standards and certification, helping businesses improve performance and achieve excellence. Accelerating Progress Towards a Sustainable World.
