Account Manager

• Retain and develop branch regional and/or global account(s).
• Develop maintain lead and measure Expeditors product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Account Manager Core Competencies

This section lists the core business-critical skills knowledge and behavior applicable to Account Managers and should not be edited. Note that these competencies are found in employees My Personal Development Plan view in the Professional Development Center. The scope of responsibility for these competencies may vary based on the type of account manager role (GAM LAM etc.).

Business Development

Uses business acumen and strategic thinking with ability to plan and execute effective and ongoing needs assessments. Identifies strategic improvement and value creating opportunities in line with both customers supply chain objectives and business goals and Expeditors initiatives. Collaborates to create and validate solutions (product service tech) that deliver quantifiable customer benefits. Leverage customer knowledge and relationships to influence positive outcomes.

Customer Management

Continuously builds and maintains strong relationships throughout a customers business hierarchy in order to understand organizational dynamics decision-making and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers operational needs and optimal execution for account growth through leadership active communication collaboration and advocacy both internally and with customers.

Customer Ecosystem Expertise

Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product service and vertical knowledge; customer information systems; and supply chain expertise.

Business Intelligence

Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering processing and analysis; performance management and improvement; and reporting.

Account Manager-Specific Tasks and Duties

For detailed job-specific tasks and duties completed on a regular basis by the employee please reference the Account Management Playbook on insite.

Qualifications :

This section lists desired skill sets and qualifications for the job and may be edited to the specific job role.

• University / College degree or equivalent business qualifications.
• Minimum 3 years Expeditors experience.
• Proven work experience in business development.
• Knowledge of Expeditors products and services.
• Knowledge of required Expeditors operating systems.
• Proficient in MS Office and CRM Software.
• Ability to define develop and document business processes and procedures.
• Strong presentation skills.
• Strong analytical skills.
• Proven problem solving and interpersonal skills.
• Excellent PC skills including word processing presentation and spread sheet programs.

Additional Information :

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Discovery Medical Aid
• Liberty Corporate Benefits: Pension / Retirement Fund Family Benefit / Funeral Cover Disability Income Benefit Value Added Services
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time