IT Support Specialist

***This person will report to our VP of IT and form a two-person team supporting all IT services company-wide.

***This is a full-time in-office position.

Company highlights:

• 55 years in business the leading Austin-based GC
• Record years in 24 & 25!
• Long employee tenure
• Family-owned mid-sized firm (youre not just a #)
• Diverse project portfolio

Benefits highlights:

• Annual performance bonus
• Company paid medical insurance (no cost to employee)
• 401k plan with company contribution (fully vested immediately)

IT Support Specialist

Job Overview

White Construction is a general contractor providing construction services across mul-tiple sectors. Headquartered in Austin TX and Ridgeland MS with offices in Houston TX and Panama City Beach FL White Construction is committed to delivering projects on time on budget and with excellence.

The mission of the IT Department is to deliver exceptional customer service both inter-nally and externally. We believe every team member plays a vital role in supporting our people and our projects.

White Construction is seeking a friendly personable and experienced IT Support Spe-cialist to provide technical support to employees across all offices and jobsites. This role will serve as the first point of contact for IT-related issues and will be responsible for troubleshooting and resolving basic hardware software and network issues. Re-sponsibilities include supporting Microsoft products peripherals general computer hardware and construction-related software as well as assisting with jobsite technolo-gy setup and equipment maintenance.

To be successful in this role you should enjoy working with technology solving prob-lems and helping others. You should have strong communication skills a customer-oriented mindset and the ability to work both independently and collaboratively.

Responsibilities
Serve as the first point of contact for all technology support issues via phone email and chat.
Troubleshoot and resolve basic hardware software and network issues both remotely and onsite.
Escalate unresolved or complex issues to the appropriate next level of support when necessary.
Coordinate with software and hardware vendors for systems under maintenance or warranty.
Assist with setting up and supporting technology services at jobsites.
Visit jobsites as needed to provide hands-on technical support.
Provide end-user training on information systems software and IT services.
Document incidents troubleshooting steps and resolutions in the ticketing sys-tem in a timely manner.
Participate in training related to emerging technologies and IT best practices.

Required Experience and Skills
34 years of experience in IT support or a related technical role.
Working knowledge of Microsoft products including Microsoft 365 OneDrive SharePoint Entra Intune and Defender.
Familiarity with Apple (iOS) devices and general PC hardware components.
Understanding of wired and wireless networking concepts.
General knowledge of copier and printer functionality.
Ability to diagnose and resolve basic technical issues efficiently.

Preferred Skills and Qualifications
Experience with construction or industry-related software such as Bluebeam Autodesk Construction Cloud or Oracle Primavera Cloud.
Relevant certifications such as CompTIA A Network Microsoft Fundamen-tals or equivalent.