Returns Analyst II

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

About the role:

In this role you will report to the Returns Team Lead and will collaborate with cross-functional teams: including AR AP Sales Operations and Order this role you will own and improve efficiency in the refund and rebate processes partner with internal teams and work with customers to process refunds in a timely manner. The ideal candidate is highly self-motivated analytical and thrives in a fast-paced environment.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment.
Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role you will:

Be a key member of the Returns process as a member of the Order to Cash team
Identify gaps in the process and drive improvements
Collaborate with cross-functional teams
Partner closely with Sales and Operations teams to ensure we are processing all returns in a timely manner
Prioritize return requests and communicate any delays or issues
Provide weekly reporting on the status of returns
Own the rebate process which includes reviewing documents working with customers and queuing payments for the AP team
Address incoming questions from internal teams and customers and adhere to SLAs
Ad hoc projects to support greater Order to Cash team
Frequent collaboration with other teams to identify issues and troubleshoot solutions
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

Bachelors degree
Knowledge of the Accounts Receivable process
1-3 years of experience in an Operations role
Excellent communication ability to multitask and reprioritize on the fly

An ideal candidate also has:

Experience with Salesforce NetSuite and Stripe preferred

Required Experience:

About the role:In this role you will report to the Returns Team Lead and will collaborate with cross-functional teams: including AR AP Sales Operations and Order this role you will own and improve efficiency in the refund and rebate processes partner with internal teams and work with customers to p...

About the role:

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment.
Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role you will:

Be a key member of the Returns process as a member of the Order to Cash team
Identify gaps in the process and drive improvements
Collaborate with cross-functional teams
Partner closely with Sales and Operations teams to ensure we are processing all returns in a timely manner
Prioritize return requests and communicate any delays or issues
Provide weekly reporting on the status of returns
Own the rebate process which includes reviewing documents working with customers and queuing payments for the AP team
Address incoming questions from internal teams and customers and adhere to SLAs
Ad hoc projects to support greater Order to Cash team
Frequent collaboration with other teams to identify issues and troubleshoot solutions
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

Bachelors degree
Knowledge of the Accounts Receivable process
1-3 years of experience in an Operations role
Excellent communication ability to multitask and reprioritize on the fly

An ideal candidate also has:

Experience with Salesforce NetSuite and Stripe preferred

Required Experience:

Key Skills

Inventory Control
Quality Assurance
Six Sigma
Lean
Process Improvement
Warehouse Experience
Materials Handling
Acquisitions
Box Truck Experience
Quantitative Analysis
Quality Control
Logistics

Apply Now

About Company

Samsara

Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.

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