Field Operations Manager

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Please note that this position is based in San Diego CA. Acadias hybrid model requires this role to work in our office three days per week on average.

Summary:

Serve as the primary business owner expert and point of contact for Veeva Vault CRM and field roster management. Support other Field Operations tools systems initiatives and end users.

Primary Responsibilities:

Veeva Vault CRM

Serve as the primary business owner and subject matter expert for Veeva Vault CRM and related systems supporting 20 field sales teams across ensuring tools data reports and processes meet field and Commercial leadership needs
Manage system requirements user feedback loops training and support (documentation videos FAQs live training) and end-user communication
Ensure timely communication and productive collaboration with vendors and internal stakeholders
Identify evaluate and/or develop new solutions tools and processes to ensure that the Veeva Vault CRM meets evolving business needs

Field Roster

End-to-end management of the field roster which governs employee access to critical systems and tools including the technology platforms of 14 vendor partners
Ensure roster readiness for key business initiatives including product launches team restructuring territory realignments and incentive plan cycles
Partner with IT HR field leadership and the Commercial Ops teams to ensure roster requirements are reflected accurately in reporting and across connected systems

Other

Establish and maintain Veeva Vault CRM & roster related documentation standard operating procedures (SOPs) workflows and service level agreements (SLAs)
Support the Field Operations team as needed with other field based programs including but not limited to key account management and fleet and sampling program management.

Requirements:

2 years of hands-on work experience with Veeva CRM and/or Veeva Vault CRM
2 years of work experience in commercial sales and/or field operations supporting multiple sales teams in the pharmaceutical or biotechnology industries
Familiarity with:
- Sales IQ and/or other roster and alignment systems Power BI and/or other reporting tools and Smartsheets
- Commercial operations functions including alignments reporting and dashboards and incentive compensation
- Backend commercial systems and database architectures
- Pharmaceutical data and data sources

Skills:

Ability to operate in a dynamic environment where everyone may be wearing many hats
Excellent communication problem-solving analytical thinking documentation and testing skills
Ability to work both independently and cross functionally as part of a team
Excellent project management skills; ability to lead projects effectively with multiple departments/stakeholders
Strong training and documentation skills
Strong understanding of processes procedures tools and systems used to accomplish field operations responsibilities
Ability to improve tools and processes within field operations

#LI-HYBRID #LI-CA1

Required Experience:

Manager

Please note that this position is based in San Diego CA. Acadias hybrid model requires this role to work in our office three days per week on average.Summary: Serve as the primary business owner expert and point of contact for Veeva Vault CRM and field roster management. Support other Field Operatio...