Junior IT Support Engineer (London based)

Realize your potential by joining the leading performance-driven advertising company!

We are seeking a highly motivated and customer-focused Junior IT support engineer to join our growing IT Support team. This is an entry-level position ideal for someone starting their career providing 1st line technical support and ensuring our employees have the best possible experience using our technology. The ideal candidate must be adept at troubleshooting issues across both Windows and macOS environments.

To thrive in this role youll need:

• Experience: 0-2 years of experience in a technical or customer service environment (internships or personal project experience considered).
• Operating Systems (Critical): Demonstrable ability to troubleshoot install and support issues specific to Microsoft Windows (10/11) and Apple macOS.
• Technical Aptitude: Foundational knowledge of computer hardware software mobile devices and basic networking concepts (TCP/IP DNS DHCP).
• Customer Service: Exceptional verbal and written communication skills with a patient professional and friendly approach to dealing with users of varying technical abilities.
• Problem-Solving: A logical and analytical approach to diagnosing problems and finding effective solutions quickly.

Bonus points if you have:

• Familiarity with a ticketing system (e.g. Jira).
• Experience with remote support tools (e.g. TeamViewer).
• Basic experience managing user accounts in Active Directory.
• Understanding of IT security principles including phishing awareness and password hygiene.

How youll make an impact:

As a Junior IT Helpdesk Analyst you will be the first point of contact for all internal technical issues primarily focused on:

• Incident Management: Respond to log prioritize and resolve support requests (tickets emails Chat) promptly and courteously ensuring resolution times meet agreed-upon Service Level Agreements (SLAs).
• Multi-Platform Support (Mandatory): Provide technical support for employee devices including setup configuration and troubleshooting of both Windows 10/11 laptops/desktops and
• Apple macOS hardware (MacBooks Pro/Air).
• User & Account Administration: Perform routine administration tasks including password resets onboarding termination and access management within Active Directory and other key business systems.
• Software Troubleshooting: Install configure and troubleshoot standard business applications including the Microsoft 365 suite (Outlook Word) Google Workspace (Sheets Slides Docs Meet) and other proprietary or cloud-based software.
• Hardware Diagnostics: Diagnose and resolve basic hardware issues related to laptops monitors printers and peripheral devices (e.g. docking stations webcams).
• Documentation & Knowledge Base: Accurately document all incidents troubleshooting steps and resolutions in the ticketing system to maintain a comprehensive knowledge base for the team and future self-service options.
• Escalation: Timely and clearly escalate complex or unresolved issues to the team or to 2nd Line Support or relevant specialized teams ensuring detailed notes are provided.

Why Taboola

If you ask Taboolars what they love about working here theyll tell you that theyve been empowered to realize their full potential while growing and learning from and with smart and talented people. Theyll also share more about:

• Adam Singolda Taboola Founder and CEO says; You can copy anything from another business but you cant copy a companys culture.
• Well-being: With an office culture thats international social and supportive Taboola offers very generous benefits including 25 days holiday excellent health insurance some flexible working free breakfast and lunch every day stock options and Perkbox to name just a few.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names:Our publisher partners include Yahoo Conde Nast Fox Sports NBCU ESPN CBS and E! Online. Our advertiser clients include Wells Fargo Honda Pinterest Expedia and Honda.

Ready to realize your potential

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications merit and business need.

Learn more about #TaboolaLife on LinkedIn Facebook Instagram X YouTube & the Taboola Life Blog.

About Taboola:
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.
Taboola works with thousands of businesses who advertise directly on Realize Taboolas powerful ad platform reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News Yahoo and OEMs such as Samsung Xiaomi and others use Taboolas technology to grow audience and revenue enabling Realize to offer unique data specialized algorithms and unmatched scale.

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