Systems Analyst 5-Support
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
Act as a Principal SME for Oracle database platforms including design architecture and governance.
Lead the design and implementation of highly available scalable and secure database solutions.
Drive performance tuning capacity planning and reliability improvements across critical environments.
Architect and support complex Oracle ecosystems including Oracle Database Oracle RAC Oracle Data Guard and Oracle GoldenGate.
Lead root cause analysis and resolution of major incidents impacting business-critical applications.
Define database standards automation frameworks and operational best practices.
Drive cloud and hybrid transformation initiatives across platforms such as Oracle Cloud Infrastructure and other enterprise cloud providers.
Collaborate with application infrastructure security and architecture teams to ensure optimized solutions.
Mentor and coach DBAs and engineers to enhance organizational capability.
Qualifications
Career Level - IC5
Required Experience:
IC
Key Skills
- Fund Management
- Information Technology
- Conveyancing Paralegal
- Corporate Sales
- Asic
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
