Senior Tech Support (TroubleshootingProject Mgmt) ONSITE

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.

When you join our company we want you to feel valued supported and proud to work here. Thats why we offer The GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

GEICO is seeking a highly motivated Sr. Tech to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices ensuring seamless IT operations. The ideal candidate will be proactive and have a strong technical background with expertise in hardware software networking automation and AV systems support.
This is an on-site role that requires full-time presence. You will play a pivotal part in GEICOs transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence.

** Onsite: 5 days a week Monday - Friday from 8:00am - 5:00pm**

Key Responsibilities:
Diagnose and resolve complex technical issues related to hardware software
networks VIOP and AV systems.
Provide direct technical support to associates both in person and remotely.
Install configure and maintain IT infrastructure and equipment.
Monitor system performance and implement corrective actions when necessary.
Ensure compliance with security backup and redundancy strategies.
Create custom scripts to automate tasks and enhance system efficiency.
Engage with vendors and IT personnel for issue resolution.
Provide create or improve technical documentation/standard operating
procedures
Participate in designing information and operational support systems

Support system developers and programmers in specialized areas of IT
infrastructure.
Ability to provide on-call support for high severity incidents
Understand core network technologies (DHCP DNS TCP/IP VLAN SNMP)
Manage Windows Server (Print File etc.) and Backup solutions

Project Management:
Hands-on support for technical projects such as office relocations infrastructure upgrades and technology rollouts.
Collaborate with internal teams to align tech support with business objectives.
Ensure project completion within scope and timelines.
Meet project deadline expectations.
Communication & Collaboration:
Act as a liaison between regional offices and the broader GEICO Tech
organization.
Work with Org Change Management to ensure smooth technology rollouts and
minimize disruption.
Provide regular reports on technical issues project status and process
improvement opportunities.
Strong verbal and written communications skills.
Ability to work well independently or as part of a team.
Continuous Improvement & Innovation:
Stay updated on the latest technology trends in field engineering

Identify and implement process improvements automation and new
technologies to enhance service delivery.
Assist in training and mentoring junior associates.

Basic Qualifications:
Bachelors degree in information technology Engineering Computer Science or
a related field (or 4 years of equivalent experience).
10 years experience supporting operating systems (Windows & Macintosh).
5 years of hands-on experience in technical support IT infrastructure
networking or AV systems support.
Strong analytical skills with demonstrated problem-solving ability.
Experience in IT equipment lifecycle management.
Excellent problem-solving and customer facing skills.
Proven ability to operate in high pressure situations handling multiple competing priorities.
Willing to work in a fast-paced environment where travel might be required.
Experience with Windows Servers (i.e. Backup Print File etc.)
Ability to develop clear concise documentation.
Ability to lift and transport IT equipment (40-50 lbs).

Required Qualifications:
CompTIA A Certification
CompTIA Net Certification
Scripting experience (Python bash) and understanding of APIs

Preferred Qualifications:
Microsoft AZ-800
Cisco CCNA
Apple Certified Support Professional (ACSP) certification
Jamf Certified Associate

Experience with:
Microsoft Active Directory
Microsoft Office (Word Excel Outlook PowerPoint)
Microsoft SharePoint
Microsoft Autopilot
Microsoft Intune
PowerShell scripting
Python coding
Zscaler

#LI-FA1

The GEICO Pledge:

Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.

As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.