Senior Services Delivery Program Manager
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
National Instruments Corporationis seekingaSenior Service Delivery Program Managerfor its offices inAustin TX
Job Description:
Work directly with Sales and customers to develop service proposals set expectations and SLAs for service delivery. Identify customer needs and oversee service delivery within the business context. Manage escalations. Assess customer feedback and use creativity to establish improve and refine services. Attend or lead customer on-site events and service reviews. Understand customer needs and translate them into actionable service maintenance plans. Act as the single point of contact for the: project or service agreement execution. Develop a communication plan and ensure execution to the plan resulting in professional and consistent communication with the customer and other stakeholders. Effectively negotiate scope and schedule changes. Accurately identify and communicate internal and external customers needs. Organize and facilitate operations reviews that ensure key stakeholders are presented with accurate and concise information to make decisions. Frequently collaborate with other departments such as manufacturing R&D operations quality and sales and lead with influence to ensure the success of your project or service delivery and set the stage for future success of your next engagement working with these stakeholders. Develop a sense of urgency in stakeholders while also building a solid foundation for future collaboration. Work with business owners to communicate delivery schedules project plans etc. Communicate project updates to internal stakeholders and external customers. Drive alignment with training programs across applicable cross-functional teams. Monitor and report out to stakeholders on project costs status quality; escalate issues when necessary. Evaluates and approves changes that substantially impact the scope budget or schedule of a project or service agreement. Collaborate with resource managers to ensure appropriate staffing on projects. Influence and make decisions about scope schedule and resources for project or service contract fulfillment. Provide input and business justification for capability roadmap and development. Create project plans that drive successful measurable project execution. Ensure technical feasibility financial viability risk assessment and schedule are well understood by stakeholders. Identify and document customer requirements. Work with a project team to determine the technical and operational plan. Create a work breakdown structure to plan project budget and routinely reassess as needed. Actively manage risks to identify changes and mitigation strategies. Clearly communicate all schedule constraints and delivery milestones. Ensure deliverables are met according to SLA. Lead and influence across functional teams or projects. Drive alignment and prioritization with cross-functional teams. Lead team meetings. Manage escalations and report out to senior leadership. Drive alignment and prioritization with cross-functional teams. Attend or lead customer meetings to discuss service capabilities and develop relationships. Full-time telecommuting permitted.
Job Requirements:
Bachelors degree or the foreign equivalent in Electrical Engineering Civil Engineering Mechanical Engineering Business Management or Information Systems; plus 3 years of experience in a technical customer service or technical project/program management occupation. The required experience must include the following:
3 years of experience in customer service business analysis and/or project management within the semiconductor industry and/or proven track record of managing service maintenance programs for semiconductor hardware.
3 years of experience working with data acquisition systems (DAQ) tools for capturing and analyzing data and/or software solutions used in semiconductor industry for testing and measurement.
3 years of experience in managing customer relationships and ensuring customer satisfaction.
1 year of experience with signal integrity principles and experience with RF testing for high-frequency semiconductor devices
Work location: 11500 North Mopac Expressway Austin TX 78759. Full-time telecommuting permitted.
If interested please apply on the company website: Job ID:
#DI-DNI
#LI-DNI
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
