IT Service Desk Specialist Level II

Sentar is proud to be an employee-owned company fostering a culture of empowerment collaboration and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity intelligence analytics and systems engineering. We invite you to join the team where you can build innovate and secure your career.

Sentar is seeking a IT Service Desk Specialist - Level II at Wright-Patterson AFB in Ohio!

Role Description:

As an IT Service Desk Specialist (Level II) you will serve as a critical technical resource within the Wright-Patterson AFB and Defense Health Agency IT infrastructure. This role goes beyond basic troubleshooting; you will act as a senior technical point of contact handling escalated complex issues that require deeper analytical skills and specialized technical knowledge.
You will be responsible for ensuring mission-critical uptime by providing high-tier support via phone email and chat while also serving as a mentor and escalation path for Level I technicians.

Responsibilities include:

• Answers questions analyzes problems and provides technical assistance
• support and advice to end users for hardware software and systems through phone email or chat.
• Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software hardware and operating systems.
• Acts as the escalation path to resolve moderate to highly complex technical issues. -Specializes in certain aspects of technologies to assist the customer base.
• Provides support for call overflow during peak time or reduced staff during off peak hours.
• Level II performs more varied and difficult tasks compared to Level I.

Qualifications:

Clearance Level: T3 Investigation for Suitability required

Education: Bachelors degree and/or equivalency

Experience: Four (4) years of progressive experience demonstrating the required
proficiency

Benefits at Sentar:

Our unique ownership model attracts top talent giving employees the freedom to take initiative and drive meaningful addition to cultivating a thriving and inclusive work environment Sentar offers an extensive benefits package designed to support the well-being of employees and their families. Employee ownership is the foundation of our culture promoting participation teamwork and accountability while ensuring long-term financial security and a commitment to excellence.

• Voluntary Medical Dental Vision with Health Savings or Flexible Spending Plan options
• Voluntary Life Critical Illness Accident and Long Term Care insurance options
• Group Term Life Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Other leave programs; holiday schedule along with bereavement maternity jury and military duty
• Mental health awareness programs
• Tuition reimbursement
• Professional development reimbursement
• Recognition and Awards programs

If you are not ready to apply for this position submit your resume here to join our talent community. Well keep you updated occasionally on new job opportunities.

Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities

Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.

We want you to build your career at Sentar so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process contact the Recruiting Manager at . Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

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