Business Process AnalystERP Intern
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Job Location:
Lake Forest, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary
Americas Residential a division of ASSA ABLOY is seeking a highly motivated Business Process Analyst / ERP Intern to work in our headquarters office in Lake Forest CA. This role offers the unique opportunity to act as a Process Analyst documenting and preserving critical business logic within our ERP environment. The intern will play a vital role in capturing the as-is state of our Order-to-Cash (O2C) workflows providing the foundational documentation necessary for future digital transformation and modernization initiatives. Intern to work in our headquarter office in Lake Forest CA. This role will offer you the opportunity to be a part of a global company and a market leader in faucets fixtures and locks.
We are looking for curious and analytical student who enjoys connecting the dots between human workflows and technical systems. The ideal candidate isnt afraid to dive into ERP interfaces and is comfortable interviewing experienced business users to extract tribal knowledge that isnt yet documented. You should have a passion for understanding how a product moves from a customers click to a final invoice.
Primary Duties and Responsibilities
- Map the O2C Lifecycle: Document the end-to-end journey of an order including order entry credit holds inventory allocation warehouse picking shipping and invoicing within the ERP.
- Shadow Power Users: Conduct interviews and day-in-the-life observations with customer service and finance teams to capture manual workarounds and offline spreadsheet processes.
- Create Visual Workflows: Translate complex procedures into clear swim-lane diagrams and flowcharts using tools like Visio Lucidchart or Miro.
- Identify Tribal Knowledge: Formalize undocumented business rules that have been passed down verbally ensuring they are preserved in a central repository.
- Gap Analysis Support: Assist in identifying bottlenecks or pain points where the ERP limits business efficiency or data visibility.
- Maintain Documentation: Organizes and uploads all process maps and standard operating procedures (SOPs) into SharePoint or Confluence.
- Data Field Mapping: Document key data points within the system (e.g. SKU formats customer IDs) to assist with future data integrity projects.
Education and Experience
- Currently pursuing a degree in Business Information Systems Industrial Engineering Supply Chain or a related field.
- Ability to take a complex multi-step process and break it down into logical sequential steps.
- Strong interpersonal skills to effectively interview staff and explain technical workflows in simple terms.
- A high level of accuracy when documenting system fields and business rules.
- An interest in how ERPs (e.g. QAD Oracle/SAP versions or proprietary systems) function compared to modern SaaS solutions.
- Basic familiarity with flowcharting logic (Start/Stop Decision Diamonds Process Steps) is a plus.
Work Environment
- Working conditions are normal for an office environment.
- Hybrid work in our Lake Forest Headquarter office at least 3 days/week.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
ASSA ABLOY is an Equal Employment Opportunity employer.
We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Intern
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
Every day, we help billions of people move through a safer, more open world with ease - at home, at work, at leisure, and on the go.
