IT Specialist

An Amazing Career Opportunity for a IT Specialist !!

Location: i-Park Kulai

Job ID: 45283

Do you LOVE rewards as much as we do Do you enjoy the planningimplementationand communication ofTotalRewardsPrograms

Doescompensation sales incentives global position structures career frameworks health and wellness benefits global mobilityimmigrationandM&As-get you out of bed in the morning If so we want to hear from you!

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide us out here: is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HIDs Identification Technologies powers the trusted identities of the worlds people places and things through smart components and cloud services. We make it possible for people and organizations to transact safely work productively and travel freely. Our contactless identification and sensing (RFID NFC and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect identify collect and manage data quickly and accurately across virtually any IoT application.

Are you ready to make a difference Join us and help shape the future of security.

As our IT Specialist youll support HIDs success by:

Summary

The Engineer Service Delivery is responsible for providing HID Global users with comprehensive support for the efficient resolution of end-user incidents service requests and problems. For the Malaysia site incidents and tasks related to manufacturing floor devices and systems will be a primary focus for this role

Essential Duties

• Interfaces with customers in person over the phone and online to capture service needs. Accurately opens incidents and requests as needed.
• Triages all incoming IT incidents and requests to ensure proper categorization priority and assigns correct responsibility for service delivery.
• Provides IT service delivery for the efficient resolution of IT end-user-related incidents service requests and problems; updates the service desk management tool accordingly
• Resolves issues and requests utilizing excellent customer service skills problem solving skills and technical thinking/reasoning skills and a high level of individual judgment to ensure outcomes of customer satisfaction
• Manages and triages multiple incoming priorities effectively by understanding customer needs to identify potential problems and to escalate as needed.
• Takes ownership of all customer interactions utilizes appropriate follow-through and logs all customer interactions. Interacts with other members of IT as needed to ensure service delivery to customers. Provides timely feedback to internal customers via phone email or other form of communication
• Coordinates user communication efforts for planned and unplanned outages.
• IT Liaison for the Production Management and Manufacturing Engineering department.
• Act as an IT escalation point for complex IT technical issues in production
• Configure manufacturing machines in accordance with IT policies and standards.
• Assist in implementing and deploying new production applications and appliances.
• Responsible for meeting manufacturing departments IT infrastructure needs.
• Desktop Engineering support for production PCs and controllers.
• Documents maintains upgrades or replaces hardware software systems and licenses
• May participate in some projects
• Performs related tasks as needed or assigned

Primary Duties

• Provide end user IT service delivery and serves as the primary point of contact for end-user incidents and service requests owning issues through resolution or escalation.
• Triage prioritize and coordinate IT incidents while delivering clear timely communication to ensure high levels of customer satisfaction.
• Act as the IT liaison and escalation point for Production Management and Manufacturing Engineering supporting critical manufacturing systems and environments.
• Configure support and maintain production IT infrastructure including manufacturing equipment PCs controllers applications and licensed systems in accordance with IT standards.
• Participate in IT projects and continuous improvement initiatives to enhance service delivery and operational reliability

Essential Qualifications

• A relevant degree (bachelors degree or masters) in Software Networking Commerce Software Engineering Cyber Security or equivalent.
• Minimum of 2-3 years of related work experience
• In-depth knowledge of IT service desk operations strong troubleshooting skills expertise in specific software and hardware systems.
• Relevant certifications (such as Microsoft Certified Solutions Associate or Cisco Certified Network Associate)
• Experience in problem solving and troubleshooting hardware and software issues
• Self-motivation and an eagerness to learn are equally important job requirements
• Ability to follow documented operational procedures and independently organizes coordinate and complete job orders
• Ability to plan organize prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines
• Ability to produce detailed documentation as necessary
• Proficient in MS Office applications such as Word Excel PowerPoint etc.
• Familiar with client operating systems such as Windows Apple Macs etc
• Technical knowledge of Windows operating systems PC hardware technology cell phones tablets Active Directory Exchange mail services MS Office Mobile Device Management Microsoft InTune basic networking VoiP and application level ID administration

Preferred Qualifications

• Experience of manufacturing production systems hardware software and operation.
• Experience with ServiceNow or other ITIL based tracking system asset management and remote access control software.
• Training and/or experience with ITIL methodology

Work Environment

• Employee works primarily in an office environment within a well-ventilated area and is exposed to moderate noise levels.
• May be exposed and/or work with chemicals as listed in our MSDS book

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality Security Safety Business Continuity and Environmental systems.
• Travel and fieldwork including international travel may be required. Therefore employee must possess or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering allowing for work-life balance

• A vibrant welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

• Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers.
• Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly all applicants are reviewed by our Talent Acquisition team. AI is used to support not replace human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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