Associate Operations

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education arts culture language and creativity.

Working with people in over 200 countries and territories we are on the ground in the more than 100 countries.

We connect. We inspire

Pay Band:3

Country/Location: Noida India

Department: GSS English & Exams (IELTS Operations)

Contract Type: Fixed Term Contract 1 year

Role Purpose

To deliver a positive experience for all potential and existing British Council customers with an aim to maximise our business. The aim is to provide first time resolution to all customer enquiries via the available modes of communication.

Role Accountabilities

In this role you will deliver exceptional customer service while ensuring operational efficiency and compliance with information security standards. You will handle customer enquiries with professionalism and empathy meet agreed service levels and provide accurate timely resolutions by developing a strong understanding of our products and processes.

Collaboration will be central to your success as you work closely with colleagues to share insights improve processes and address customer needs effectively. You will also play an important role in maintaining information security by supporting ISO 27001 and IGA requirements managing account access requests monitoring access controls and ensuring timely closure of incidents within SLAs. Additionally you will promote security awareness maintain accurate records in line with regulatory requirements and support audit readiness.

The ideal candidate is customer-focused organized and able to manage multiple priorities in a fast-paced environment. If you are passionate about delivering quality service and operational excellence we invite you to apply and grow with our team in Noida.

Role specific skills knowledge and experience

The ideal candidate should have 0-6 months of experience in customer services/backend operations. Candidate should also have sound knowledge of customer service principles and practices (Voice E Mails & Chats related) and good computer (MS office) and keyboard handling skills.

Work Schedule: This is a 24/7 on-site role with rotating shifts including night shifts. The position offers two days off per week which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position and it requires working onsite five days a week.

Further Information

Language: Strong English proficiency is crucial for this role requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English as this is essential for the role.

Education: A bachelors degree in any discipline is required.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

Overseas Citizen of India (OCI) card holders will need have or be able to obtain a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India OCI Cardholder must visit

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion(EDI) StatementThe British Council is committed to policies and practices of equality diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups in particular but not exclusively on grounds of ethnicity and why we warmly welcome applications from all under-represented communities alongside candidates from all backgrounds. Your unique perspectives skills and experiences matter to us and are invaluable in shaping our inclusive disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and British Council iscommitted to safeguarding children young people and adults who we work believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks reference checks identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.