Employment Type:

Shift:

Description:

Department: Emergency Department

Location: Trinity Health Ann Arbor

Shift available: Rotating

Status: Contingent

Minimum rate of pay: $16.92

Note: This is a fully on-site role

This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.

Total Rewards and Benefits:

Competitive compensation DAILYPAY

Benefits effective on Day One! No waiting periods.

Full benefits package including Medical Dental Vision PTO Life Insurance Short and Long-term Disability

Retirement savings plan with employer match and contributions

Colleague Referral Program to earn cash

Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

Tuition Reimbursement

Position Purpose:

Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity payer pre-certifications & referrals. Provides general information to hospital users patients families and physician offices.

Note: patients refers to patients clients residents participants customers members

Minimum Qualifications:

High School diploma or GED required.

HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Essential Functions:

Research collect and analyze information.

Identify opportunities develop solutions and lead through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Utilizes multiple system applications to perform analysis create reports and develop educational materials.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define and demonstrate progress ROI and impacts.

Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Additional Functions of a Patient Access Rep II

Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service Emergency Department & / or Bed Desk

Required Qualifications of a Patient Access Rep II:

Minimum of two (2) years of hospital registration or insurance verification experience.

Knowledge of medical terminology diagnostic coding and procedural coding is required.

Ability to explain insurance benefits.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.