Support Engineer Modern Endpoint Engineer | Intune AI Automation
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Posting: Systems Engineer
Department: Advanced Services
Location: Hybrid/Remote (as applicable)
Employment Type: Full-time
About the Role
Were seeking an experienced Systems Engineer to design implement manage and support modern endpoint management across Microsoft and Apple ecosystems with a strong focus on automation operational excellence and DevOps-aligned practices. This role blends Intune engineering with automation/AI CI/CD awareness and continuous improvement in a multi-customer environment.
What Youll Do (Key Responsibilities)
Microsoft Intune Engineering
- Design implement and maintain Microsoft Intune configurations for Windows and mobile devices
- Lead customer migration projects to Microsoft Intune
- Build manage and maintain:
- Compliance policies
- Configuration profiles
- Endpoint security policies and baselines
- Application deployments and assignments
- Troubleshoot enrollment policy and application delivery issues; perform root-cause analysis and remediation
- Support Windows provisioning workflows including Autopilot-related processes
Apple Device Management (ABM / ADE / VPP)
- Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
- Manage Apple enrollment workflows including Automated Device Enrollment (ADE)
- Support VPP app procurement assignments and deployment troubleshooting
- Maintain and document repeatable enrollment standards and operational procedures for Apple devices
Automation DevOps & Operational Excellence
- Create and maintain automation for common Intune and endpoint management tasks
- Build scripts and repeatable processes to reduce manual portal work and improve consistency
- Apply DevOps principles to endpoint and infrastructure workflows including:
- Version controlled scripts and configurations
- CI/CD style automation pipelines where appropriate
- Standardized build deployment and configuration practices
- Build maintain and monitor configuration standards across customer environments
- Improve operational visibility and standardization through reporting metrics and structured outputs
- Collaborate with peers to test validate and continuously improve automation and operational designs
AI Awareness & Enablement
- Use AI tools to improve operations documentation troubleshooting and customer outcomes
- Collaborate with teams exploring AI driven workflows and automation enhancements
- Contribute to or support initiatives using Microsoft Copilot Connex AI and/or Azure AI Foundry
Documentation Training & Collaboration
- Produce internal documentation runbooks and customer
ready guidance - Partner with cross-functional teams to support escalations and standardize best practices
- Provide technical guidance and knowledge sharing to support and engineering teams
- Contribute ideas and feedback to improve tooling workflows and service delivery
What Were Looking For (Required Qualifications)
- Strong hands-on experience with Microsoft Intune (MDM/MAM) including migrations policy creation app deployment and troubleshooting
- Solid understanding of endpoint security concepts and compliance controls
- Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences
- Demonstrated ability to document processes and create repeatable operational standards
- Experience with automation and scripting (PowerShell GitHub CI/CD and/or equivalent) with a mindset for continuous improvement
- Familiarity with DevOps concepts such as configuration management automation pipelines testing and version control
- AI familiarity: Microsoft 365 Copilot (preferred) Copilot Studio (bonus) ConnexAI (bonus) Azure AI Foundry (bonus) or similar AI platforms
- Interest in using AI to improve service delivery documentation quality and operational efficiency
Preferred Qualifications
- Experience in a managed services or multi-customer environment
- ConnectWise Manage / Asio RMM experience
- MD-102 Certification
- Bachelors Degree
- Previous consulting experience
- Experience managing Apple devices using Apple Business Manager (ABM) & Intune
Why Join Us
- High-impact role with ownership over modern endpoint management strategy and execution
- Opportunity to build automation and operational improvements that scale across environments
- A team culture focused on continuous improvement standardization and smart use of emerging tools (including AI)
Required Experience:
Senior IC
Key Skills
- Continuous Integration
- APIs
- Automotive software
- Test Cases
- Electrical Engineering
- Junit
- Distributed Control Systems
- Testng
- Java
- Test Automation
- Programmable Logic Controllers
- Selenium
About Company
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