High-Value Donor Stewardship Specialist

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

POSITION TITLE: High Value Donor Stewardship Coordinator
ORG UNIT: Private Sector Partnerships (PSP)
DUTY STATION: Rome/Italy HQ or Remote
CONTRACT TYPE: Short-Term Regular Consultant (CST 1)
DURATION: 11 months
LINE MANAGER/SUPERVISOR: Mid Value Donor Programme Lead

ORGANIZATIONAL CONTEXT
The Private Partnerships & Fundraising Division (PSP) is responsible for mobilizing resources from the private sector to support the World Food Programmes (WFPs) global mission. WFP is the worlds largest humanitarian organization saving lives and changing lives delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. Every day over 5000 WFP-chartered trucks are on the road supported by around 80 aircraft and 20 ships delivering food and assistance to those in need.
Despite our efforts the needs remain immense and growing driven by a deadly combination of conflict climate shocks economic instability and forced displacement. As of 2025 over 345 million people face acute food insecurity across 79 countries. To meet these needs and build a more sustainable predictable and flexible funding stream we began investing in growing our individual giving programme in 2019 and this year will have completed the first phase of our strategy (2020-2025).
WFPs second phase of the private sector strategy for sets out an ambitious plan to further scale income from individuals enabling us to reach more people with life-saving assistance. Our approach is digital-first leveraging global reach and cost-effective tools to engage supporters addition to digital channels we are now expanding into Face-to-Face (F2F) and Direct Response Television (DRTV) fundraising to diversify acquisition and deepen engagement.
This centralized global strategy positions WFP to leapfrog traditional models and build a robust individual giving programme that delivers long-term impact.

INDIVIDUAL FUNDRAISING
WFPs Individual Giving programme launched in 2019 and has grown into a USD 50 million annual operation raising over USD 100 million in its first five years. The programme is built around a digital-first strategy led by a centralized global team that recruits supporters primarily through digital channels.
We deliver a multi-lingual multi-channel supporter experience designed to offer a best-in-class donor journey. Donors are recruited in English French German Spanish and Arabic with additional capabilities in Korean and Chinese. Supporter engagement is delivered through email SMS WhatsApp outbound telephone and Meta. To expand reach and diversify acquisition Face-to-Face (F2F) and Direct Response Television (DRTV) fundraising are being introduced as complementary channels in the next phase of our strategy.
High Value Donor Fundraising is an integral part of the Individual Giving Programme managed as part of Supporter Experience. The HVD team is responsible for the management and development of mid and high value donors.

In 2023 6% of income was raised from High Value donors (USD$10K donation) 14% from Mid Value donors (USD$1K donation) both segments representing the largest area of growth in individual fundraising for non-profit organizations. Today philanthropic potential from HNWI is estimated to be around USD 190 billion worldwide.
The United Nations WFP is looking for a High Value Donor Stewardship Coordinator to join its Supporter Experience (SX) team. Reporting to the HVD/MVD Programme Lead the HVD Stewardship Coordinator will help to qualify cultivate solicit and steward individual donors who have the capacity to donate $10K help grow the HVD Programme and support activities to achieve the new 2030 strategy.

KEY RESPONSIBILITIES
Stewardship and Donor Relations
Help to deliver the HVD stewardship plan including tracking and monitoring prospects and donors through all phases: identification cultivation solicitation stewardship and renewal.
Provide bespoke stewardship for 150-200 HVD and prospects through efforts tailored to each donors known preferences and observed donations patterns to generate and maintain high value gifts for WFPs life-saving work (including thank-you gift acknowledgement email updates phone calls proposal and requests for support meetings visits and other meaningful interactions).
Ensure appropriate and timely follow-up of donors following the receipt of pledges and gifts.
Develop communications which convey the impact of gifts and ensure that donors are kept up to date on key developments on our campaigns and priorities.
Ensure specific appeals moment are regularly included in communications with HVD with all necessary support (fundraising appeals scripts donation pages etc.).
Prepare briefing documents and proposals for cultivation and solicitation meetings with high value donors and manage follow-up activities to secure donations.
Support the development of HVD emergency appeals (email phone calls meetings) to fund WFPs emergency work making sure HVDs are informed in a timely fashion and given the opportunity to support and delivering specific feedback afterwards.

KPI/Reporting:
o Manage and update the HVD Pipeline in Salesforce SharePoint and Tableau Dashboard.
o Track all outreach and engagement efforts in Salesforce keeping accurate communication logs and maintaining a high level of detail and confidentiality where appropriate.
o Submit annual fundraising/revenue projections for pipeline.
o Monitor monthly results. Adjust activities where required to ensure forecasted annual targets are reached.

Manage HVD Stewardship Program
Provide high quality recognition and feedback to High-Value Donors through the HVD stewardship plan increasing their knowledge of WFP (including impact reports webinars events newsletters field trips and warehouse meetings others)
Information sourcing for content development including liaising with Programme and field colleagues and identifying information from online sources.
Support the organization in potential Content Missions overseas.

Coordinate Prospect Research activities
Support Prospect research activity to identify/qualify new leads that have HVD potential.
Liaise with other PSP teams to help identify new prospect opportunities including Global Philanthropy Corporate Partnerships and Foundations.

Assist in the prioritization of prospects. Keep stakeholders up-to-date as required with subsequent giving.
Identify the high-potential prospects and develop communications to convert prospects into WFP supporters.

Legacies
In collaboration with the Supporter Care team handle the fulfilment of Legacy donations and enquires. Where suitable provide ongoing relationship management to individuals and loved ones.
Identify suitable opportunities to cultivate Legacy prospects within the HVD pipeline.
Attend Legacy training and build understand of Legacy giving nuances in key markets.

General Support
Troubleshoot and support the ongoing optimization of HVD Contact Management within the new CRM.
Cooperate with the rest of the SX team and Supporter Care Teams to ensure best in class donor experience.
Provide general support to the SX team whenever needed especially during emergency appeals.
Become knowledgeable about and stay up to date on WFP activities.
Undertake special projects and responsibilities as needed especially to develop new HVD Giving steams (such as legacies or bonds).
Participate in calls and briefings with Country Offices and regional Bureaus.
Participate in the upkeep of the organizational wide shared project management tool: SharePoint to ensure effective collaboration.
Provide logistical support for cultivation and fundraising events (for which some travel may be required).

KEY DELIVERABLES
Overall increase in loyalty gift frequency and value of existing HVD Donors pipeline
Timely delivery of HVD Stewardship Programme

QUALIFICATIONS AND EXPERIENCE
Education
Bachelors degree in marketing business administration communications or a related field.

Technical and Soft Skills
Excellent command of written and spoken English (and another UN language would be a plus).
Strong project management skills including record of event planning.
Experience using CRM platforms: Strong preference for proficiency with Salesforce.
Excellent written and verbal communication skills with the ability to communicate clearly and empathetically with people from diverse backgrounds.
Proactive and roll your sleeves up mindset to get the work done across a small team with big ambition. Comfortable working in a fast-paced environment.
Detail oriented and ability to deliver projects on time.
Ability to work with multiple stakeholders to produce high-quality assets tailored for HVD audience.
Strong decision-making skills with demonstrated ability to act quickly and effectively while juggling multiple projects responsibilities and tasks.
Energetic proactive and capable of working independently as well as being an active member of the Supporter Experience team.
Ability to work collaboratively and positively with colleagues across different cultures disciplines and time zones.
Ability to travel to WFP HQ Roma and other European locations for donor meetings.
Availability for out of hours on call work including at weekends in the case of a humanitarian or other emergency appeal.
High ethical standards of behavior good judgment respect for others confidentiality and attention to detail.

Work history
3 years work experience (profit or non-profit) handling major accounts portfolios.
Desirable to have experience on major accounts prospection and management (including prospect research proposal preparation cultivation solicitation stewardship).
Experience in identifying securing and cultivating major gifts (five figures and above).
Interest of international development and humanitarian work.

Languages
Excellent written and spoken English is required (proficiency/level C).
Additional proficiency in one or more of the following languages French Arabic or German is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application please contact us at for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.