Marketing Lead Development Representative, NAMER, Marketing Response Center
Arlington, TX - USA
Department:
Job Summary
MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers understand their needs and educate them about the benefits of AWS and all the services we offer to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process with the objective to profile nurture and qualify marketing leads generated from various marketing events campaigns and activities.
Key job responsibilities
Build an AWS leads database by interacting with customers by phone email and/or live chat
Respond to customers inquiries in a timely manner to accelerate their cloud journey
Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.
Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
Through nurture efforts create higher value leads resulting in higher conversion rates.
Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs.
Opportunity to be part of a team to lead global cross-functional MRC projects driving operational excellence and better customer experiences.
- 2 years of sales or marketing work (like e-commerce retail technology SaaS) or equivalent experience
- Experience working in a fast-paced and highly cross-functional organization
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience understanding needs of business and end customers and translating them into right solutions
- AWS certification such as AWS Solutions Architect or a similar cloud certification or Associates degree or above
- In-depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
- Proven ability to manage multiple priorities simultaneously in a fast-paced high-growth startup environment where customer needs and business priorities evolve rapidly.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 59100.00 - 103400.00 USD annually
USA VA Arlington - 59100.00 - 103400.00 USD annually
USA WA Seattle - 80200.00 - 103400.00 USD annually
Required Experience:
Unclear Seniority
Key Skills
About Company
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